Senior Program Manager, 3P Strategic Account Services

RBS Store Ops team is looking for a Sr. Program Manager to own end to end elimination of catalog enrichment defects for 3P Paid Seller Ops program. This role will leverage internal tech/automation tools to drive fix rate improvement to full entitlement reducing manual intervention and improving Seller Experience at scale. This role requires partnering with tools team, data science, engineering, and legal/policy teams to improve pipeline performance, validate automation eligibility, and expand use case coverage.Key success factors for this role will be performance on Business goals, Seller and Customer Experience.

Candidate Profile
Candidate should have 8+ years of experience in Vendor/Seller Management and Retail Operations. Additionally, have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus.

You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. Would engage with central product and program teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.

About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS’ vision is to accelerate Amazon’s flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience.

Basic qualifications

5+ years of working cross functionally with tech and non-tech teams experience
5+ years of program or project management experience
5+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Key job responsibilities
Key job responsibilities
Responsibilities of this leader include:
- Partner with automation platform, data science, engineering, and legal/policy teams to improve pipeline performance and expand automation eligibility across defect types
- Identify, pilot, and scale new automation use cases across measuring resolution uplift and reducing manual dependency
- Monitor fix rate degradation from data quality gaps and policy changes, driving continuous recalibration to maintain resolution targets

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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