Finance Six Sigma Black belt, Amazon Customer Excellence Services (ACES)

Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Pune, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.
You will leverage AI as a force multiplier across the entire delivery lifecycle as an integral part of how you plan, coordinate, track, communicate, and deliver. From generating and stress-testing program plans, to automating status aggregation across workstreams, producing launch readiness assessments and synthesizing post-launch operational data into actionable improvements, you will set the standard for AI-augmented program delivery.


Key job responsibilities
Strategic Leadership
• Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
• Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals

Operational Excellence
• Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)
• Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.
• Analyze key process indicators to identify optimization opportunities.
• Conduct Gemba Walks to generate improvement ideas.
• Conduct prioritization sessions with stakeholders to align projects and priorities.

Project Management
• Guide projects to successful completion through the DMAIC methodology leading or mentorship.
• Track and deliver measurable business benefits
• Develop and execute site-wide communication strategies

Development & Culture
• Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
• Foster continuous improvement culture through coaching

Problem Solving
• Resolve systemic process barriers
• Design solutions for complex operational challenges
• Prioritize projects based on business impact

Systems & Technical Awareness:
•  Understand the systems landscape deeply from automation limitations to integration dependencies, and scaling factors. Leverage AI across the full program lifecycle: generating and stress-testing program plans, mapping dependency chains, automating status aggregation, accelerating testing execution, producing launch readiness assessments, and translating post-launch assessments into actionable recommendations.

Metrics & Judgment:
• Design measurement frameworks distinguishing output from outcome metrics. Identify the right input metrics, use AI to synthesise cross-team inputs and identify early indicators of delivery risk, and drive decisions confidently when data is incomplete.

Execution & Results Delivery:
• Lead cross-functional teams to deliver highly complex, large-scale programs from initiation to delivery, on time and with quality. Use AI to extend capacity across the delivery lifecycle and learn systematically from outcomes.

A day in the life
- Mentor Lean / six sigma Belt project and small improvement projects.
- Lead impactful belt projects.
- Deliver Lean / Six Sigma trainings.
- Identify new process improvement opportunities.
- Conduct Gemba Walks to identify process pain points and potential new projects.
- Connects with leaders to align priorities and to identify process improvement needs



About the team
FGBS ACES, established in 2011, is comprised of 50+ process improvement experts (Black Belts, Master Black Belts, Lean experts and data specialists) whose core competencies include: Value stream mapping, Root Cause Analysis, Data Analysis, Process Design, light automations and Change Management. This global team spans nine countries and is structured along FinOps verticals (i.e., Accounts Payable, Accounts Receivables, and Payroll) and business channels (i.e., AWS, Advertising, Stores, Healthcare etc.). FGBS ACES provides support across all of FGBS and various Amazon businesses, with the exception of Fulfillment Operations, HR, and Customer Service. Our team is actively engaged in projects across a wide range of areas, including Advertising, AWS, Stores, Tax, Transportation, and Treasury. In the past, we have also worked in Devices, Studios, Video, and Fresh.

Basic Qualifications

- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- 4+ years of program or project management experience
- Six Sigma Black Belt Certification
- Demonstrated, active use of AI tools across the program delivery lifecycle, not just awareness, but proven application in planning, tracking, communication, risk identification, or launch coordination

Preferred Qualifications

- 4+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience designing and embedding AI-augmented workflows into program delivery (e.g., automated status synthesis, AI-generated launch readiness assessments, predictive risk models)

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