Senior Operations Manager, Fulfillment Center

This position will be based in Cajamar-SP region.

Do you want to join the largest Fulfillment Center in Latin America and take on big challenges?

GRU9, located in Cajamar-SP, is the largest FC in Latin America and a site with tremendous growth opportunity and high visibility within Amazon. We are looking for an Operations Manager to join our team in a large-scale, dynamic, and results-driven operation.

The Operations Manager has complete responsibility for all processes within the Fulfillment Center on a specified shift or across multiple shifts. This role may report directly to the Site Leader or to a Senior Operations Manager, and will be directly responsible for leading large teams of Area Managers and Operations Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide to our customers, resulting in exceeded productivity goals and delivery against our customer promises.

This is an Operations role, not a corporate function: being on the floor, watching the operation happen up close, is essential. This position is not yet defined for a specific area (Inbound or Outbound), so schedule flexibility is essential, including availability to work night shifts and weekends on a regular basis.

As the Operations Manager you will:
- Lead and supervise teams of Area Managers and hourly associates in outbound and/or inbound operations.
- Be responsible for the overall safety, quality, performance, and customer experience of the shift.
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
- Be accountable for meeting and exceeding operational goals.
- Drive strategic planning and forecasting; appraise performance; reward and develop the team; resolve problems; and address staffing needs.
- Master continuous improvement: implement and ensure that mechanisms are executed in a scalable way.
- Conduct internal and external benchmarking to bring process improvements to the site.
- Mentor, train, and develop teammates for career progression and learning.
- Develop and share best practices across shifts and the network.
- Drive process improvements while keeping pace with our explosive growth, motivating others to meet the challenges of an extremely deadline-driven environment.

Key job responsibilities
- Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement / Six Sigma initiatives to enable Operations and to attain the Business Plan.
- Manage a large team within a very fast-paced, time-critical, and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.
- Manage a shift directly and a major process directly or indirectly, becoming a subject matter expert in your area.
- Set and clarify requirements and expectations for Area Managers and Team Leaders.
- Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
- Implement change and/or develop new processes as required.
- Participate from time to time in cross-functional Process and Business Improvement projects.

Candidates must be flexible to work weekends and/or overnight shifts regularly.

Basic Qualifications

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in people management
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Speak, write, and read fluently in English

Preferred Qualifications

- Experience with performance metrics and process improvement and Lean techniques

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