Team Lead - Trans Payments, Trans Payments and Programs

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking Individual for its Linehaul team who is able to hold a high bar on delivering results with bias for action and attention to detail. This job requires the employee to constantly dive deep and look for opportunities to improve quality with a focus on cost reduction and process streamlining. Employee's ability to learn quickly and work on disparate and overlapping tasks will define his/her success. High impact issues often require coordination between multiple stakeholders - Operations, Procurement, Finance and Tech, so the employee gets to experience a breadth of impact with various groups.


Key job responsibilities
• Defining, building and responsible for the execution of Middle Mile carrier payment dispute processes - troubleshooting, diagnosing and fixing quality issues, developing monitoring solutions.
• Coordinate with Procurement, Ops, Trans execution and program team on issues related to carrier payments disputes and manage stakeholders.
• Quick learner and adapt to changes from continuous improvement initiatives.
• Continuously improve the carrier payment process and attain a sustained level of performance standard - Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve the performance (Deep-dive and root cause analysis) to support programs initiatives
• Implement the formal process control and process improvement mechanisms to improve quality of carrier payments.


About the team
Our team works with multiple stakeholders to build and deploy scalable solutions for our internal and external customers (carrier partners), while ensuring executions systems are rightly configured to deliver customer promises across the IN Middle Mile network.

Basic Qualifications

- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience with written and verbal communication and presentation
- Knowledge of analytic tools
- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Diploma or Bachelor’s degree in Engineering or Finance or Economics
- Demonstrated ability to work in a team
- Experience in Stakeholder management desirable
- Experience in handling live operations preferred (wherein real-time decision making capability & bias for action is a must)

Preferred Qualifications

- Advanced in Excel & SQL skills
- Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has Six Sigma, Kaizen etc

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.