Senior Risk Manager, Last Mile

We're seeking an experienced Risk Manager to own and operate the Data Preservation Program supporting legal proceedings in the Delivery Service Partner (DSP) organization. This role serves as the single-threaded owner for three interconnected workstreams: (1) identifying and partnering on the automation and centralization of data associated with high severity incidents that could result in litigation, (2) coordinating programmatic responses and legal enablement across DSP operations, and (3) partnering with the business teams and Legal to ensure preservation requirements evolve as business processes changes.

This individual will bridge business operations, technical and legal teams to build scalable, repeatable mechanisms that protect Amazon's interests while reducing risk exposure.


Key job responsibilities
• Serve as corporate representative in depositions, trials, and other legal proceedings
• Gain comprehensive knowledge of Last Mile operations, policies, and procedures
• Influences roadmaps, business and technology decisions, and risk portfolio strategy for Last Mile litigation defense
• High impact at organizational level, affecting multiple products across multiple organizations
• Manages the full lifecycle of complex risk programs with negotiated and defined obligations
• Drives risk reduction quantified with metrics, balancing customer experience against risk management concerns
• Own the engagement and support model for Legal, Litigation, and Risk teams requiring DSP data, replacing deprecated workflows with scalable self-service capabilities
• Partner with DSP Analytics to enable teams to self-serve data through training on tools and pre-built queries
• Aggregate common use cases and assess build vs. self-service requirements, coordinating with teams per established RACI
• Establish metrics for program effectiveness, including response time reduction, self-service adoption rates, and discovery production quality scores
• Serve as the primary Subject Matter Expert (SME) coordinator, routing topics to appropriate SMEs, tracking feedback timelines, and escalating gaps
• Partner with Legal to identify additional opportunities

Basic Qualifications

- Bachelor's degree or equivalent
- 6+ years of compliance, audit or risk management experience
- 5+ years of program or project Management experience
- Knowledge of Microsoft Office products and applications at an advanced level

Preferred Qualifications

- Master's degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Prior experience as a corporate representative.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 121,200.00 - 163,900.00 USD annually