Employee Relations Manager, Employee Relations

The Flex ER for Mexico serves as the critical link between operations and ER, serving as the primary POC during disruptions at stations and FC´s. This role combines operational oversight, cross-functional collaboration, and data-driven decision making to ensure business continuity. The specialist works directly with Flex field operations teams, collaborates on the implementation of new processes, monitors performance metrics, and executes ER protocols when needed. Success in this role requires strong analytical skills, operational experience, bilingual fluency, and the ability to perform effectively under pressure while maintaining clear communication across multiple stakeholders.

This position requires an individual who has previous employee relations experience, subject matter knowledge, and strong communication (written/verbal) and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations and site support issues and projects.

Key job responsibilities
· Lead ER events response efforts during disruptions at stations and fulfillment centers
· Conduct regular site visits to follow up on open action items at facilities.
· Monitor behavioral metrics (SDS & UDD) in Mexico to identify trends and focus areas
· Connect with ROW Flex ER manager to align with global practices and upcoming projects
· Collaborate with Flex field operations teams through weekly syncs, policy reviews, and best practice sharing
· Provide impartial consultation to cross-functional teams when law or compliance changes are required
· Serve as primary point of contact for new implementations, pilots, and changes affecting delivery partner experience
· Execute ER response strategies and coordinate media coverage with comms teams.
· Partner with communications team to review and develop notifications and FAQs for website distribution


A day in the life
The position will lead the ER strategy for a line of business. This role combines operational oversight, cross-functional collaboration, and data-driven decision making. The ER Manager works directly with Business leaders, collaborates on the implementation of law changes, new processes, monitors performance metrics, and executes ER protocols when needed.

The position reports to the Mexico’s Employee Relations Head of Country. This is a full-time position that will require travel, 30-40% of the time over the course of the year.

About the team
Inclusive team culture
 
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.  
 
Work Life Balance
 
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.  
 
Mentorship & Career Growth
 
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

- Speak, write, and read fluently in English
- Experience in employee relations, labor relations, or labor/employment law
- Bachelor's degree or equivalent

Preferred Qualifications

- Experience communicating complex concepts clearly and persuasively to different audiences

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.