Account Manager (Mandarin speaking)

Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. With increasing complexity of today’s ecommerce and rise of opportunities, the SAS team aims to leverage the full potential of each Selling Partner on Amazon by providing leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our team will invent and innovate across technology, processes and people to grow the program and enable scalable global solutions through direct cooperation with worldwide teams.

The SAS program is seeking a dynamic and motivated Marketplace Consultant who will be responsible for working with a group of Selling Partners to help them grow their business on Amazon, offering support on launching on new programs, exploring Amazon’s marketing tools, advising on account strategy and selection listing. The Marketplace Consultant will be expected to develop and convert a sales pipeline using a highly consultative and data driven approach, as well as onboard and build long-term relationships with the key decision-makers within the prospective accounts. Given the early stage of the program, you will also be responsible for developing processes, tools and content for this service. This is an opportunity for you to play a vital role in shaping a key growth program for Amazon Australia, developing our portfolio of solutions alongside cross functional teams and colleagues in other countries.

The ideal candidate will be excellent at influencing external stakeholders, consulting and account management skills, possess a track record of taking initiatives and using data and tools to drive business growth, implementing process improvements and scaling up programs, and be comfortable with operating in an ambiguous environment.
________________________________________________

There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
- Create and articulate compelling value propositions around SAS program and service offerings, highlighting unique benefits for sellers and aligning with strategic business goals.
- Identify, qualify, and engage prospective Selling Partners by leveraging deep market insights, ensuring alignment with their specific needs and Amazon’s strategic priorities.
- Manage a portfolio of Selling Partners through tailored strategies, clear timelines, and proactive communication—utilizing expertise in Amazon programs, tools, and processes to drive success.
- Produce actionable business recommendations by analyzing customer data with advanced analytical tools, unlocking growth opportunities and maximizing seller potential.
- Implement and track success metrics for sellers in your portfolio, using data-driven insights to guide decisions and surface untapped opportunities.
- Prepare and present performance deep-dive sessions to facilitate strategic discussions on progress, challenges, and future plans with Selling Partners.
- Develop expertise in the competitive landscape, including knowledge of complementary and competing product offerings, to inform strategic decision-making.
- Lead cross-functional projects, such as competitive analysis, content development, and process/tool innovation, to enhance value for internal and external stakeholders.

A day in the life
Your day will be a dynamic blend of strategic consulting, relationship building, and business development. You'll engage with Selling Partners, diving deep into their unique challenges and opportunities. From analyzing performance metrics to developing tailored growth strategies, you'll be at the forefront of helping businesses succeed in the digital landscape.

About the team
We are a collaborative, forward-thinking group dedicated to empowering Selling Partners through strategic support and cutting-edge solutions. Our team believes in the power of data, innovation, and personalized guidance to drive meaningful business outcomes. We're not just consultants; we're strategic partners committed to mutual success.

Curious about life at Amazon Stores Australia? Visit this link to explore our culture, leadership principles, and commitment to sustainability. Join one of LinkedIn's top-ranked companies in Australia and help shape the future of ecommerce alongside some of the brightest minds in the industry.

Basic Qualifications

- 1+ years of professional or military experience
- Knowledge of Microsoft Office products and applications
- Experience prospecting, qualifying, and cold-calling companies

Preferred Qualifications

- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
- Experience and track record of exceeding sales goals

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.