Manager II, Risk-IE, Inventory Trust

Inventory Trust team (SPIV) works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. Our mission is to safeguard our store from bad inventory and bad actors concealing their identities. To accomplish this mission, we withhold funds from bad actors, deny our fulfillment network to bad actors as a means to scale their abuse and ensure that counterfeit/illegal inventory is destroyed, prevent Seller credit abuse, identify and disrupt bad actor “spare accounts”, and generate insights to help SPS understand where bad actors are prioritizing their efforts.
If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon. While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don’t impact good sellers. Our vision is to ensure Bad Actors never receive a dollar from selling on Amazon and abusing our policies. This is done with minimal friction for good sellers, clearly communicated policies, and accurate calculations.
We are looking for an experienced People Manager to lead multiple teams and own complex projects, take high judgement decisions and support Org level goals. In addition to making the right decisions, the candidate will need to be able to use basic SQL knowledge, write papers or documents and use data as evidence to convince/influence key stakeholders.


Key job responsibilities
- Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
- Stakeholder Collaboration: Collaborate with cross-functional teams, including Legal, ACES, Tech, PXT, and Operations, to integrate risk management practices.
- Continuous Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience & related processes.
- Project Management: Develop scalable and effective mechanisms for reviewing, managing, and reporting on product/program roadmaps.
- Documentation: Own the annual strategic planning cycles OP1/OP2 in partnership with senior leaders. Drive key reporting mechanisms inclusive of monthly goal updates and recurring business reviews.
- Use high-level judgment to own our most complex enforcement decisions.
- Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and impact analysis.
- Identify and develop appropriate data sources and elements which contribute to risk-based assessments.
- Experience working in or supporting a fast-paced operations environment.
- Perform operational deep dives on compliance-related processes and systems. Understand business processes, regulations and controls, work with partners to identify root cause of issues.
- Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and escalations.
- Analyze existing policy and process gaps, and develop solutions to close them.

Basic Qualifications

- 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
- Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management
- Experience with all Microsoft Office applications
- Bachelor's degree or equivalent

Preferred Qualifications

- Professional certification such as CAMS, CRCM, or CRP
- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience working in risk, fraud or compliance organizations
- Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.