Program Manager, Vendor Management, Amazon Fresh Vendor Management

This role owns the day-to-day operational delivery of key vendor management workstreams across UK Fresh & Perishable Grocery, with a focus on GSCOP compliance execution, financial accuracy, and vendor communications. The successful candidate will lead vendor-facing communications including the quarterly vendor newsletter, as well as further vendor facing events e.g. Vendor webinars and conferences. Along side this, they will drive concessions reduction as a programme, own the CCOGs audit cadence to ensure billing accuracy, and ensure strong execution of our seasonal events.

Key job responsibilities
One Grocery Events: Support the planning and delivery of vendor-facing events and initiatives, ensuring a high standard of engagement and compliance with the Groceries Code.

Vendor Communications & Newsletter: Own the quarterly vendor newsletter and broader vendor communication calendar, ensuring suppliers receive regular, proactive updates on performance, upcoming changes, and partnership opportunities. This directly supports our Advantage and VSAT scores on communication and transparency.

Concessions: Own end to end concessions abuse prevention (CAP policy, Quantity Limits, NIBs restrictions), tracking and reporting performance, driving reduction initiatives with Delivery Ops, and ensuring GSCOP remediation compliance on all vendor-facing refunds and replacements. Own the relationship with the BEAM team and Catex to drive the concessions improvement roadmap.

Run Fit for Peak Programme – Complex events (building on success of prior), cross functional alignment

CCOGs & Financial Operations: Own the CCOGs audit cadence, ensuring agreements are correctly attributed across channels (Fresh/Core), merchant IDs are applied, and billing discrepancies are identified and remediated in line with GSCOP. Manage routine financial reporting, reconciliation, and operational tasks across EU3 locales. Own the ACDC dashboard review and quarterly audit cycle.

A day in the life
Your primary focus is ensuring our grocery suppliers have a great experience partnering with us. You might start the day drafting the quarterly vendor newsletter or coordinating communications that keep suppliers informed on upcoming changes and opportunities. From there, you'll shift to protecting customers — analysing concessions data to identify abuse trends and driving initiatives that reduce losses while staying compliant. You'll also lead our peak event programme, bringing cross-functional teams together to ensure seamless delivery during key trading moments. You'll work closely with operations, finance, and category teams — no two days look the same.

Basic Qualifications

- Experience defining program requirements and using data and metrics to determine improvements
- Experience defining and executing program requirements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in program or project management
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience building processes, project management, and schedules
- Experience leading process improvements
- Experience implementing repeatable processes and driving automation or standardization
- Experience working cross functionally with tech and non-tech teams

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