Program Manager II, Amazon Music, Digi-Flex

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. Join us for an opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

The Program Manager (PM II) will own a defined program within Digi-Flex Variable, managing entire program framework across Music Videos, Bands-In-Town, Titleset, AM4A, X-Ray, and Preferred ASIN. The programs are s in an early build-out phase: the PM will partner with Product Managers to define the process scope and goals for each workflow, align on coverage, and only then determine the operational volumes required to support it. Working independently and seeking direction as needed, the PM drives delivery against these established goals; partnering with Catalog Program Owners, Product, Science, and Technology teams to improve workflows, adopt AI-enabled solutions, and deliver measurable operational efficiency and quality gains.
This is a tactical, execution-focused role with cross-team influence, reporting to the Digi-Flex Variable program lead. The program strategy is defined; the PM is accountable for scoping the processes, driving them to delivery, mitigating risk, and clearing blockers.


Key job responsibilities
1. Program Scoping, Ownership & Cross-Team Delivery
- Partner with Product Managers to define the process scope, responsibilities, and goals for each workflow (Music Videos, BIT, Titleset, AM4A, X-Ray, Preferred ASIN); align on coverage, then determine the operational volumes required to support it.
- Own the defined program end-to-end once scoped; manage difficult, cross-functional projects from inception to completion.
- Partner with Catalog Program Owners, Product, Science, and Tech teams to scope efforts, set priorities and milestones, and drive delivery to deadlines.
- Serve as the operational point of contact between operations teams, business stakeholders, and partner organizations; make sure the right people are in the conversation.
- Accelerate progress by driving crisp, timely decisions, identifying and clearing blockers, and escalating appropriately.

2. Workflow Improvement & AI Enablement
- Identify automation opportunities within program workflows; reduce manual effort and improve throughput and quality.
- Partner with Product, Science, and Tech to pilot and adopt AI-assisted workflows across catalog operations.
- Identify legacy workflows and tools that can be consolidated or sunset to reduce complexity.
- Establish mechanisms to measure realized benefits from automation and AI investments.

3. Operational Excellence & Process Improvement
- Apply process-improvement methodologies (e.g., Lean, Kaizen) to optimize cross-team processes that improve team efficacy and delivery.
- Standardize SOPs, controls, documentation, and best practices across supported workflows.
- Manage roll-outs, including testing and launch readiness; own post-launch support plans (post-mortems, issue/ticket management, COEs where needed).
- Keep scope under control, plan for the unexpected, and ensure outcomes are maintainable without thrashing partner teams.

4. Governance, Risk & Communication
- Own all program communication — clear, concise status summaries to management, with the ability to answer questions in detail.
- Proactively identify risks, control gaps, and dependencies; develop and drive mitigation plans (path to green).
- Contribute to and help prepare Weekly and Monthly Business Reviews; support QBR inputs for leadership.
- Ensure operational readiness for launches, process changes, and transitions.

5. Metrics, Insights & Customer Experience
- Determine whether success metrics are in place; where they are not, work to define them.
- Track KPIs for program health, operational efficiency, quality, and business outcomes; translate data into actionable recommendations.
- Use operational metrics and customer anecdotes to identify continuous-improvement opportunities and reduce turnaround times.

Basic Qualifications

- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience in catalog, content, or media operations.
- Experience driving AI/automation-enabled process improvements.

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