Program Manager II, Amazon Worldwide Grocery, Operations Reporting - Ops Business Support

The Program Manager will own critical dashboard visualizations and AI-enabled data pipelines for the Operations Business Support team at Amazon Worldwide Grocery. This role owns compensation-linked Scorecards, key production reports tied to Operations and 50+ data source integrations — while embedding AI efficiencies into both process and data architecture.

Key job responsibilities
- Scorecard & Dashboard Ownership
- Data Pipeline Engineering
- Production Governance & Quality
- AI Integration

A day in the life
Own end-to-end pipeline integrity for the compensation-linked scorecards; maintain zero-defect SLA on STI-impacting outputs

Lead monthly scorecard cycles from metric development through UAT, production publish, and post-launch stabilization

Manage key production reports tied to Operations

Leverage AI tools to accelerate SQL generation, ETL boilerplate, migration scripts, dashboard scaffolding, schema documentation, and natural-language Q&A for business stakeholders

Apply human judgment where AI cannot operate autonomously: stakeholder trust, upstream troubleshooting across undocumented dependencies, UAT accountability, production sign-off, governance, and program-level delivery

Actively use Amazon Q, KIRO, and GitHub Copilot as core workflow tools

About the team
The WWGS Operations Reporting team supports store operations with data-driven insights and scalable reporting solutions that enhance operational efficiency across all store locations. Our team of skilled analysts and developers specializes in building automated analytics via AWS QuickSight to support strategic decision-making and day-to-day operations. We Think Big about what operational reporting can become, and we take Ownership of the end-to-end experience — from data ingestion to the moment an insight drives action in a store.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually