IT Support Engineer II

About OpsTech IT
Operations is at the heart of Amazon’s business. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We support IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or supporting our Global Logistics system delivering packages directly to customers.

About The Role
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to troubleshoot and resolve issues remotely. You are able to manage large projects .You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. You must possess good written and oral communications skills .

Key job responsibilities
Troubleshooting difficult IT Problems without SOPs
Plan and coordinate change management tasks
Collaborate with internal teams or vendors to execute projects
Lead continuous improvement efforts
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Be the first point of escalation.
Participate in hiring, training and development of others.

Basic Qualifications

- 4+ years of IT systems or relevant commercial production environment experience
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 4+ years of technical support experience
- Bachelor's degree in IT, computer science or equivalent

Preferred Qualifications

- 3+ years of supporting a windows server environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.