Prime Air Ops Manager , Amazon Prime Air

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.

How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come.

If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team!

Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos


Key job responsibilities
Prime Air is seeking an experienced Drone Operations Manager to own the end-to-end operation at our drone delivery hubs. This person will act as the leader of the Prime Air commercial operations center. In that capacity, they will manage all aspects of the commercial ops, including our fulfillment center (outbound/ inbound), drone maintenance and spare parts, and flight operations. They will act as the senior leader on site and have direct responsibility over managers and employees on site. They will partner with Prime Air customer-facing teams (customer support, marketing, PR) to provide the best ultra-fast delivery experience, and with technical and support functions (Training and Compliance, Product, Engineering, IT, Facilities, Finance, HR, Supply Chain) to drive a highly efficient operation and ultimately have direct impact on Prime Air’s S-team goal of delivering packages to customers via drone.

Still on the fence? Check out our most recent launch: https://www.aboutamazon.com/news/transportation/amazon-drone-delivery-arizona

Come take flight with us!

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

This position will be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant’s history of Department of Transportation (DOT) drug and/or alcohol violations(s) or refusal(s) to test before hiring him/her into a safety-sensitive position, if applicable

Basic Qualifications

- Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Travel up to 50% of the time
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of direct management experience
- Experience with performance metrics and process improvement and Lean techniques
- Experience in a people management or leadership role which includes coaching and developing others
- Experience working with changing priorities and schedules
- Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments
- Bachelor's degree

Preferred Qualifications

- Experience developing and delivering training programs, or experience with Federal Aviation Administration (FAA) regulations or similar technical platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.