Sr Operations Manager, SSD Operations

We are looking for a results-driven Senior Ops Manager to lead Sub Same Day (SSD) operations across multiple sites in the São Paulo Metro Area. This leader will own end-to-end operational performance — from inbound transfers through dispatch to last mile — ensuring we deliver on our ultra-fast promise (3-hour delivery) while maintaining the highest standards of safety, quality, and cost efficiency. The Regional Manager will be responsible for building a high-performing team, driving continuous improvement, and scaling operations to meet growing customer demand in one of Brazil's most complex and dynamic logistics environments.

Key job responsibilities
- Safety & Compliance: Own the safety culture across all nodes in the São Paulo metro region, ensuring zero-tolerance for safety violations and driving proactive risk mitigation programs
- People Leadership: Lead, develop, and coach a team of Site Leads/Area Managers across multiple nodes; drive talent development, succession planning, and a culture of ownership and accountability
- Network Performance: Monitor and optimize key operational metrics (OTR, throughput per hour, fill rates, dispatch compliance, DPMO) to ensure consistent performance across all sites
- Capacity & Planning: Partner with Planning and Network Design teams to forecast volume, manage labor capacity, and ensure operational readiness for peak events and network expansion
- Continuous Improvement: Identify and eliminate defects through root cause analysis; implement standardized mechanisms (Gemba walks, audits, daily/weekly business reviews) to raise the performance bar across all nodes
- Stakeholder Management: Collaborate cross-functionally with Transportation, Last Mile, PXT, and Finance teams to resolve constraints, align on priorities, and deliver business outcomes
- Cost Management: Own P&L accountability for the region; drive labor efficiency, reduce cost per package, and identify opportunities for operational savings without compromising speed or quality
- Expansion Support: Support launches of new SSD nodes in the metro area, ensuring operational readiness, process standardization, and seamless ramp-up

Basic Qualifications

- Bachelor's degree or equivalent
- Experience managing and developing large high-performance teams of associates/managers
- Experience managing P&L
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Speak, write, and read fluently in Portuguese
- Experience in oral and written communication in English

Preferred Qualifications

- Experience working cross-functionally with tech and non-tech teams
- Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
- Proven ability to launch new sites or programs from concept through steady-state operations

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