Sr. Product Manager, Salesforce, Hub Delivery

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

Amazon's Hub Delivery Offering enables local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.

Amazon is looking for a Senior Product Manager with a strong delivery record and proven experience managing Salesforce as a strategic product platform to drive business transformation and process innovation across the Hub Delivery program. This role requires deep product thinking combined with Salesforce platform expertise: scoping product roadmaps, defining technical requirements, driving cross-functional execution, and influencing senior leadership through data-driven insights. The ideal candidate will leverage product management experience and Salesforce platform knowledge, combined with analytical rigor and innovative problem-solving, to own the product vision and lead complex, high-impact initiatives from conception to scaled deployment.

The Sr. Product Manager will act as a Single Threaded leader to partner with Product & Tech teams, design solutions, reflect creativity and high judgement, and provide breakthroughs for business across cross-functional initiatives related to Salesforce platform management and optimization.

Travel approx. 25% to WW Delivery Stations and Corporate sites.

Key job responsibilities

- Develop and execute playbooks for launching large-scale Salesforce programs across WW regions
- Own end-to-end coordination of stakeholder teams contributing to successful Salesforce implementation and optimization
- Design and analyze complex business processes, data workflows, and system integrations within Salesforce
- Manage technical programs across multiple geographies, ensuring data accuracy and system integrity
- Troubleshoot platform issues and manage stakeholder expectations for technical and operational support
- Define and maintain standards, policies, and documentation for Salesforce best practices
- Provide subject matter expertise on Salesforce platform capabilities, processes, and solutions
- Identify scale blockers and parity gaps across Hub Delivery program and drive resolution with stakeholders
- Find opportunities to converge redundant efforts under single-threaded models to improve speed and scale
- Deliver training to station leadership on Salesforce systems and monitor success through 90-day post-launch period

Basic Qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 5+ years of product management experience

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 136,000.00 - 184,100.00 USD annually