TSSL - 3PL Account Manager, NA External Fulfillment

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy on line. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. If you thrive in a challenging and fast-paced environment, we might be your perfect match.

As a result of continued growth, we are searching for a 3PL Account Mananger to support our External Fulfillment & Operations team who will look to take on a new journey running a 3PL site that supports rDC in Canada.
The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be to facilitate coordination between the 3PL operations and internal stakeholders. The main objective is to continuously improve the level of service that the 3PL provides to our customers. In addition, the 3PL Account Manager will be responsible for both launch and improvement projects within the External Fulfillment Special Projects and Expansion team.
Amazon is seeking an experienced logistic/supply chain operator to oversee the strategic operations and performance of our critical third-party logistics provider network. In this pivotal role, you will be responsible for ensuring our 3PL partners consistently meet their contractual obligations and respect our standards of service requirements and for providing relationship management.
The position requires up to 40% travel to local 3PL sites and Amazon facilities.

The role will be based out of 1P facility: YYZ1

Key Responsibilities:

Service standards and contractual enforcement
• Establish and lead a structured, systematic approach to site-level compliance with our service standards, and provide high-quality performance comments and feedback
• Serve as a benchmark for peers, setting the standard for performance management excellence

Cost Management:
• Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost levers
• Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting of new productivity and cost projects
• Actively engage with stakeholders to refine business cases and influence cost-improvement activities Continuous Improvement:
• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect potential issues before they impact KPls
• Drive operational excellence and structured follow-up with peers and linked businesses, setting higher benchmarks for the network
• Demonstrate the ability to influence and align with internal and external stakeholders on improvement plans

Change Management:
• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives to align 3PL operations with Amazon standards
• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and setting higher benchmarks for the rest of the network
Communication:
• Establish continuous and successful bi-directional exchange of support with internal senior network management, acting as a development motor
• Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon fulfillment network and supporting functions
• Proactively identify and escalate critical issues, utilizing effective communication and partnering with senior stakeholders to drive timely resolution
• Autonomously author comprehensive escalation reports and successfully participate in senior leadership calls

Vendor Relationship Management:
• Build strong, profitable, and sustainable relationships with 3PL provider leadership

Amazon's internal additional details for internal candidates:

To apply for this role, candidates must initiate an informational meeting with the hiring manager by clicking the “Request Informational” button at the top of the job listing.
For more on informational discussions, visit: https://ivy-help-center.talent.a2z.com/article/2gLzMFp513TMfchHDv03w2?ref=share-button
To understand the internal transfer process and frequently asked questions, refer to: https://ivy-help-center.talent.a2z.com/article/5TdnwN6zJXjHvREhjtTdAJ?ref=share-button
Basic qualifications:

- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment
- Experience working with, presenting to and influencing senior executives up to VP level
- Bachelor's degree or equivalent, or 8+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience

Preferred qualifications

- Experience in data analysis and extracting insights to make data-backed business decisions
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- 5+ years of operational experience
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs}. Final compensation will be based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage}, 401 (k} matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .



Key job responsibilities

• Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations
• Ensure for each integration that requirements and resources both internal / external are available to deliver success
• Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
• Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
• Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale

Basic Qualifications

- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
- Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment

Preferred Qualifications

- Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
- Experience pulling and reporting data from numerous databases (using Excel, Access, SQL and/or other data management systems)
- Experience in verbal and written communication for executive level leaders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Mississauga - 93,600.00 - 140,400.00 CAD annually