Maintenance Services Team Manager, DCEO

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that
way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
*Lead and manage a team of service technicians responsible for generator maintenance, repair, non-destructive testing on electrical equipment, and battery maintenance. Ensuring high standards of safety, quality, and operational excellence.
* Drive equipment lifecycle management, including end-of-life planning and replacement strategies for critical power infrastructure.
*Coordinate with maintenance scheduling teams to ensure 100% completion of required maintenance activities while minimizing impact to data center operations.
*Manage multiple concurrent projects across various sites, including improvement initiatives from conception to completion.
* Build and maintain strong relationships with vendors and contract partners, ensuring adherence to SLAs and quality standards.
* Effectively manage operational budgets and resource allocation across multiple programs.
* Foster a culture of safety and continuous improvement, implementing best practices and driving team development.
* Perform rotational On-Call duties as the after hours on-call Services Team Manager for the data centers in the region. This includes responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s).


A day in the life
We are seeking a Services Manager to serve as a technical resource and leader within Amazon's data centers. The position will ensure the reliability and availability of critical power infrastructure across multiple data center locations, with a focus on Nondestructive Testing, batteries, generators, and associated equipment. The Services Manager is responsible for developing and implementing comprehensive maintenance strategies, managing technical teams, and maintaining exceptional uptime standards for power distribution systems that support mission-critical infrastructure. This role requires maintaining better than 99.999% reliability while optimizing operational efficiency and managing resources effectively.

Basic Qualifications

- 3+ years of people management and team development experience
- 3+ years of engineering work managing large-scale services experience
- 3+ years of working in a data center or other mission critical environment with an emphasis on building and equipment operation experience
- Industrial electrical or mechanical systems experience

Preferred Qualifications

- 5+ years of work in data centers with an emphasis on building and equipment operation experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, LITHIA SPRINGS - 129,200.00 - 193,000.00 USD annually