Tech SME, ROW SHARP

The ROW SHARP team is looking for a Tech / Product SME. In this position, you will be responsible for solving UTR system issues during new store, hub launches (tier1) and BAU (tier2).
You will work with tech, configuration, business and ops teams to optimize/shorten system readiness timeline for launches. You will partner with product and tech team to drive permanent solve for frequent issues.

This is an individual contributor position that requires a strong sense of business and operations, deep understanding of the UTR systems, customer obsession and a willingness to dive deep. If you are excited by removing blockers, optimizing system flows and accelerating the launches, this may be the next big career move for you.

A successful candidate will demonstrate:

1. Strong understanding of the UTR systems
2. Strong program skills
3. Ability to work with multiple stakeholders from various areas including operations, tech, product, and business
4. Ability to deliver on multiple deadlines and prioritize compulsively as a self-directed individual, comfortable with a fast-paced, ambiguous environment
5. Ability to build strong relationships with stakeholders and key partners for the initiatives you’re owning/collaborating on
6. Ability to communicate clearly and effectively with developers, business owners, and senior business leaders

Key job responsibilities
1. Solve UTR system issues during new store, hub launches (tier1) and BAU (tier2).
2. Optimize/shorten system readiness timeline for launches.
3. Drive permanent solve for frequent issues.

A day in the life
1. Solve UTR system issues during new store, hub launches (tier1) and BAU (tier2).
2. Optimize/shorten system readiness timeline for launches.
3. Drive permanent solve for frequent issues.

About the team
The ROW (Rest Of World, which includes India, Japan, AMET, BR, MX, SG and AU) SHARP team is driving several innovations and optimizations in Amazon's Supply Chain and Fulfillment Centers, to bring the world’s most customer centric experience to the ROW countries.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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