Klantenservice medewerker, Virtueel (thuiswerken)

Role: Customer Service Associate
Job Type: 12 month fixed-term contract, full time 40 hours per week
Location: Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)
Pay Rate: €15.58 per hour; salary increase after 6 months tenure
Start date:  October (subject to change/to be confirmed).

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers based in the Netherlands by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Basic Qualifications

What are your hours?
This role requires working variable hours to match when customers need us most. You will work day shifts and late evening, and your work week is minimum 40hrs, i.e., 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 9am to 8pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in the Netherlands
• Strong communication skills in Dutch (both written and oral fluency) + English
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 9am to 8pm
• Willingness and ability to work in rotating shifts (i.e., early, late, weekend and compensated overtime as required)
• Initial nine weeks availability for full-time training (paid)
• You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI). We will provide you with a complete equipment package (desktop computer with a monitor) ahead of your first day of training.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package (desktop computer with a monitor) when you join. Additionally, we offer a number of benefits, including:

• Life insurance
• Internet allowance
• Amazon employee discount
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Dutch + English language skills will be assessed.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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