BRM Risk Manager, BRM

In Books, authors are at the heart of what we do. It's that simple. We have a great team that thrives on innovation and our staff is talented, and passionate about creating an exceptional customer experience. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store platform and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to offer every book, ever written, in any language, all available within 60 seconds. If you want to delight customers and solve problems, the Books-BRM team is seeking a Content Risk Manager.

The BRM Content Risk Manager will improve the time to publish for independent authors who publish on our websites through defect reduction and operational excellence. We are seeking a candidate with mature business judgement and epic analytical skills – diving deep while also seeing the big picture. The ideal candidate has a strong track record of business analysis, influence through collaboration, driving measurable business results, and attention to detail. This position is part of the Kindle Content Management team and supports a global customer base.

Key job responsibilities
The BRM Content Risk Manager will:

• Lead and supervise a team of 40 -45 people including reviewers, Risk Specialists and Team Manager in a direct management line
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures and serve as a role model to employees
• Manage teams and directs across multiple location and country.
• Accountable for setting and meeting team and network operational results
• Establish SOPs, process controls, recommend revisions and ensure alignment with risk and regulatory requirements.
• Measures key metrics, process or control risk to inform product and program level risk assessment.
• Should make recommendations to managers and peers on opportunities for risk mitigation based on established risk tolerance and executes mechanisms to refresh risk measurement.
• Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions.
• Effectively sets expectations and builds robust launch plans for new team members, provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capability, sets goals for individuals to achieve department- or function-level goals, learns performance improvement management and holds team members.
• Build risk management awareness within organizations bean a role model maintaining subject matter expertise and current industry knowledge to operationally execute risk management programs.
• Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).
• Analyze data to identify the root of a problem and solve it (no matter how large or small the scale)
• Be prepared to jump on a call and present to senior leadership at a moment’s notice.
• This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.
• Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.


A day in the life

Basic Qualifications

- 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience
- 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
- Experience with all Microsoft Office applications
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience working in risk, fraud or compliance organizations
- Experience leading large, fast-moving projects
- Lean Six Sigma Green Belt or Black Belt certification
- Experience with automation and any version control tools, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support
- Experience in financial/business analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.