Sr. Program Manager, Fleet Inspections, Global Fleet & Products

Amazon is seeking a Senior Program Manager to be the single-threaded leader (STL) for North America Last Mile Fleet Inspections within the Fleet Experience & Compliance team. This role brings centralized ownership and coordination to Amazon’s fleet inspection programs — spanning daily vehicle inspection checks, vehicle safety audits, quarterly fleet condition assessments, and ad-hoc audits — across US and CA.

As the STL, you own the fleet inspections portfolio end-to-end. You are the connective tissue across teams, establishing a dedicated program space, driving coordination across every workstream and region, and building the mechanisms that keep inspection programs consistent, well-governed, and moving forward. Every other responsibility in this role flows from that central mandate: bring clear, single-threaded leadership to NA fleet inspections.

Key job responsibilities
Serve as the single-threaded leader for NA fleet inspection programs — providing centralized ownership and coordination for inspection standards, changes, and escalations across all regions.

Drive cross-functional coordination across field operations leaders, DSP partners, regional teams, data/tech, and international stakeholders, ensuring aligned and timely execution.

Establish clear governance and a well-understood decision path for cross-region inspection changes, so the right teams can move quickly with confidence.

Own stakeholder communication and escalation coordination — serve as a central point of contact and help ensure timely, clear communication during time-sensitive safety events.

Lead new inspection initiatives such as safety audits and expanded inspection coverage — define success metrics, manage cadence, and evaluate favorability and resourcing.

Own recurring inspection program updates — manage periodic changes to inspection criteria and defect categories, applying a data-driven rationale to what is added, consolidated, or retired.

Strengthen training and accountability — partner with teams to ensure auditors are properly trained and permissioned and help build coaching mechanisms tied to quality metrics (e.g., completion time, grounding rates).

Improve data accessibility — partner to consolidate vehicle inspection data across fleet systems into centralized dashboards for fast trend analysis and emergency-response decision-making.

Continuously improve program mechanisms — evaluate inspection cadences and processes with data-driven rationale to ensure they remain effective and efficient.

A day in the life
You are the go-to owner for fleet inspections in North America. On any given day you might align field operations leaders and DSPs (Delivery Service Partners) on a new inspection initiative, help move along a cross-region request to change an inspection standard, guide a safety escalation to resolution across the right teams, and set the cadence and governance that keep stakeholders aligned. When there’s a question about fleet inspections in NA, you’re the person who knows where it stands — and when there’s a decision to be made, you’re the driving force behind it.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Experience owning and driving large-scale cross-functional programs

Preferred Qualifications

- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
- Experience in transportation operations and industry knowledge
- Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
- Experience developing and implementing training programs
- Familiarity with DSP operations and Amazon last-mile safety programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.