FinOps Manager II - AR, India Advertising Collection

Position Summary

India Advertisement is seeking an experienced and dynamic L5 Billing & Accounts Manager to lead and manage end-to-end billing and accounts operations within our Business Operations function. The ideal candidate will bring deep expertise across the Order-to-Cash (O2C) and Accounts Payable (P2P) cycles, combined with strong people management capabilities and a passion for operational excellence.


Key Responsibilities

Operations Management
● O2C Ownership - spans order management, billing, invoicing and limited knowledge on collections, cash application. Reconciliation with specific operational expectations at each stage is mandate.
● GL & Accounting Understanding - covers Chart of Accounts knowledge, journal entry flows, accounting standards (GST/VAT/IMS), financial close support, and cross-functional financial acumen.
● Audit leadership - leading walkthroughs with external auditors during statutory, SOX, and internal audits
● Audit readiness - preparing documentation, control matrices, and proactively remediating gaps
● Upstream team collaboration - working with Sales Ops, Order Management, Product, to resolve discrepancies and ensuring billing terms and pricing are accurately translated into invoicing
● Feedback loops - sharing payment behavior trends and credit risk insights back to Sales for better deal structuring
● New product launches - collaborating cross-functionally to define billing models and system configurations
● Oversee Accounts Payable processes including invoice processing, vendor payments, reconciliations, and aging management
● Drive process standardization, automation, and continuous improvement initiatives across billing and accounts functions
● Ensure accuracy and timeliness of billing cycles, revenue recognition, and financial close activities along with month end & quarter end close.
● Manage escalations and resolve complex billing/payment discrepancies
People Management & Leadership
● Lead, mentor, and develop a team of billing professionals across multiple levels
● Drive performance management, goal setting, and career development for direct and indirect reports
● Foster a culture of accountability, collaboration, and continuous learning
● Manage workforce planning, hiring, onboarding, and retention strategies
● Build and maintain a high-performing team with strong succession planning

Stakeholder Management & Strategy
● Partner with Finance, Revenue Accounting, Treasury, Sales, and Product teams to align billing operations with business objectives
● Provide insights and reporting on AR/AP health, DSO trends, aging analysis, and cash flow forecasting
● Support audit and compliance requirements related to billing and accounts
● Drive strategic initiatives such as system migrations, ERP implementations, and process re-engineering
● Present operational metrics and business reviews to senior leadership


Required Qualifications
● Experience: 10+ years of progressive experience in Billing, Accounts Receivable, Accounts Payable, or Order-to-Cash operations
● People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors
● Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation
● Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching
● Education: Bachelor’s degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)
● Communication skills — translating complex financial information for diverse audiences (technical and non-technical)


Preferred Qualifications
● Experience working in shared services, BPO, or global business operations environments
● Hands-on experience with excels and drive AI related process improvements
● Knowledge of revenue recognition standards
● Experience with process automation tools (RPA, workflow automation)
● Six Sigma / Lean certification or equivalent process improvement expertise
● Experience managing geographically distributed or multi-regional teams

Key Competencies
1. Operational Excellence: Drives efficiency, accuracy, and scalability in billing and accounts processes
2. Leadership & People Development: Builds high-performing teams; coaches and develops talent at all levels
3. Analytical Thinking: Uses data and metrics to drive decisions, identify trends, and solve problems
4. Stakeholder Influence: Effectively communicates and collaborates across functions and leadership levels
5. Change Management: Leads transformation initiatives and adapts to evolving business needs
6. Customer Centricity: Ensures billing processes support positive customer and vendor experiences


Performance Metrics
● DSO (Days Sales Outstanding) improvement and maintenance within targets
● Billing accuracy rate
● Team productivity and SLA adherence
● Employee engagement and retention scores
● Successful delivery of process improvement projects


Level Expectations (L5)
● Operates with significant autonomy and owns outcomes for the billing and account function
● Influences cross-functional strategy and contributes to organizational planning
● Manages ambiguity and makes sound decisions with incomplete information
● Demonstrates thought leadership in O2C/P2P domain

Basic Qualifications

- 10+ years of Accounts Receivable or Account Payable experience
- ● People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors
- ● Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation
- ● Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching
- ● Education: Bachelor’s degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)
- ● Communication skills — translating complex financial information for diverse audiences (technical and non-technical)

Preferred Qualifications

- Experience in creating process improvements with automation and analysis, or experience performing ad hoc analysis using advanced Excel
- ● Experience working in shared services, BPO, or global business operations environments
- ● Knowledge of revenue recognition standards
- ● Experience with process automation tools (RPA, workflow automation)
- ● Six Sigma / Lean certification or equivalent process improvement expertise
- ● Experience managing geographically distributed or multi-regional teams

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