Senior Technical Program Manager, Amazon Now, Supply Chain

Come build the supply chain brain for Amazon's fastest-growing quick commerce business.

Amazon Now's SCOPE (Supply Chain Operations, Planning & Efficiency) team is looking for a Technical Program Manager who wants to own two of the most foundational pillars of our supply chain — Buying and Forecasting. This isn't a "track and report" TPM role. You'll be the strategic anchor connecting AI/ML-powered demand intelligence with automated procurement systems, directly shaping how thousands of dark stores across India stay stocked, efficient, and ready for customers in under 15 minutes.

Here's why this role is different:

You'll own the full lifecycle — from roadmap planning to GTM adoption — across programs that touch 20+ stakeholders, 10+ external systems, and thousands of stores
You'll drive a forecasting accuracy leap from 55% MAPE to under 20% — a transformation that directly impacts instock rates, cost efficiency, and customer experience
You'll take buying automation from baseline to 95%+ PO automation, fundamentally changing how Amazon Now procures at scale
You'll operate at the rare intersection of program rigor, technical depth (ML/Science systems, distributed pipelines), and business acumen — all three matter here
You'll build lasting institutional muscle — governance frameworks, adoption playbooks, and review mechanisms that become the operating system for how we scale supply chain programs
This is a high-ambiguity, high-impact space. If you thrive on connecting dots across complex systems, influencing without authority across worldwide teams, and turning chaos into repeatable execution — This is for you.



Key job responsibilities
End-to-End Program Ownership & Delivery

Own full lifecycle delivery of complex, cross-organizational supply chain programs across Buying and Forecasting charters
Drive roadmap & OKR planning with 2-month rolling cycles
Co-own P0/P1 metrics and establish program health mechanisms
Cross-Org Alignment & Dependency Governance

Manage 20+ internal and external stakeholders across Tech, Product, Ops, Science, Seller Managers, and WW Teams
Govern 10+ external system dependencies concurrently (forecasting pipelines, vendor portals, WW platforms)
Drive alignment across organizations including AFT, SCOT, Wombat, GPI, Category, ISMs, and Ops
GTM Strategy & Adoption Execution

Design and execute multi-phase Go-to-Market rollouts across DG and P3 hubs
Drive adoption across thousands of dark stores in India and emerging markets
Achieve 100% adoption within 30 days post-launch (current baseline: 60+ days)
Buying Charter — Procurement Systems

Drive automated PO generation & optimization toward 95%+ automation
Own Multi Hub ASIN sourcing strategy and MOQ/MOV configuration
Enable vendor ordering intelligence and Manual Buying UI tools
Forecasting Charter — Demand Intelligence

Drive MAPE improvement from 55% to <20%
Scale ASIN automation rate from 35% to >90%
Own S&OP integrated planning framework, seasonal/high-velocity event forecast models, and forecast tools (View/Download, Override, Explainability & Analytics)
Stakeholder Management & Leadership Representation

Serve as the program anchor and strategic voice for Buying & Forecasting in leadership reviews
Focus on strategic alignments, external dependencies, and GTM/adoption strategies while SDMs handle project execution and internal alignment


About the team
Amazon Now is Amazon's quick commerce business, delivering essentials to customers in under 15 minutes across India and emerging markets. At the heart of this promise is our Supply Chain Operations, Planning & Efficiency (SCOPE) organization — the team that ensures thousands of dark stores stay optimally stocked, cost-efficient, and ready to serve. We build AI/ML-powered forecasting systems, automated procurement engines, and intelligent sourcing strategies that operate at massive scale. From demand prediction to purchase order generation to multi-hub fulfillment, our supply chain systems are the backbone that turns speed into a sustainable, repeatable customer experience.

Basic Qualifications

- 3+ years of technical product or program management experience
- 5+ years of working directly with engineering teams experience
- 3+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.