Strategic Program Manager, AWS Professional Services

The Amazon Web Services Professional Services (ProServe) team seeks a senior transformation leader with deep Financial Services (FSI) consulting pedigree and a passion for delivering measurable, lasting impact through Agentic AI. In this role, you will own the end-to-end delivery of complex, multi-workstream Agentic AI transformation programmes for ANZ's most strategic financial services customers, translating C-suite priorities into executable strategies and tangible business outcomes.
You will lead the next generation of AI-led transformation, including Builder Experience Transformation and large-scale modernisation engagements underpinned by AWS Agentic AI accelerators and tooling such as AWS Transform (ATX). You will operate at the intersection of business strategy, technical innovation, and large-scale programme execution, shaping how regulated FSI enterprises adopt agentic systems at scale.
With significant autonomy, you will shape transformation roadmaps, navigate ambiguity and regulatory complexity, build high-performing delivery teams, and serve as the leadership voice on programme health to senior client executives. This is not a programme coordination role; it is a strategic leadership position where your judgement, commercial acumen, and ability to drive consensus across complex stakeholder landscapes will determine programme success.
In this capacity, you will be based in Australia or New Zealand and may be required to travel or be at customer site up to 50% of the time. You will report to the ANZ ProServe Area Delivery Leader. You will work alongside some of the world's leading technologists and have access to AWS's full breadth of AI, data, and cloud services to architect transformational outcomes that traditional consulting cannot deliver.
Basic qualifications
• Proven track record of leading large-scale ($10M+) AI, digital, or cloud transformation programmes from strategy through to realised business value
• Experience delivering transformation programmes within Financial Services or other highly regulated industries
• Demonstrated success building and sustaining trusted C-suite relationships, influencing investment decisions, and steering executive governance forums
• Deep expertise in scaled Agile delivery methodologies (SAFe, Scrum@Scale) with a track record of adapting frameworks to complex enterprise contexts
• Ability to synthesise and communicate complex technical and strategic concepts to diverse audiences, from engineering teams to board-level executives
• Experience developing and delivering high-impact executive presentations, business cases, and transformation narratives
• Track record of leading complex, multi-party programmes in matrixed environments, orchestrating delivery across internal teams, system integrators, and consulting partners
Preferred qualifications
• Bachelor's degree in computer science, engineering, a related technical field, or equivalent professional experience in lieu of formal education
• Familiarity with Agentic AI concepts and generative AI delivery patterns, and experience applying AI accelerators or automation tooling (such as AWS Transform / ATX) to modernisation or developer productivity outcomes
• Hands-on experience with AWS services, architectures, and best practices in enterprise-scale environments
• Practical application of AWS frameworks (Well-Architected, Cloud Adoption Framework) to inform programme decision-making and solution governance
• Understanding of FSI regulatory and risk considerations relevant to AI and cloud adoption in the ANZ market
• Relevant certifications: Project Management Professional (PMP), AWS Certified Solutions Architect, Agile certifications (CSM, SAFe Agilist, or equivalent)



Key job responsibilities
Key responsibilities
• Own and drive the end-to-end delivery of large-scale, multi-workstream Agentic AI transformation programmes for FSI customers, ensuring measurable business outcomes
• Lead Builder Experience Transformation and modernisation engagements underpinned by AWS Agentic AI accelerators and tooling such as AWS Transform (ATX), embedding agentic ways of working into customer delivery organisations
• Translate complex customer strategic objectives into actionable programme roadmaps with clear milestones, dependencies, and success metrics
• Serve as the primary strategic advisor to C-suite executives, shaping the agentic transformation vision and influencing investment decisions
• Build, lead, and inspire high-performing multidisciplinary delivery teams across AWS, customer, and partner organisations
• Proactively identify and mitigate strategic, delivery, and regulatory risks, navigating ambiguity and driving resolution at pace within highly regulated FSI environments
• Chair executive steering committees, drive critical decisions, and manage escalations with authority and composure
• Establish robust programme governance frameworks, balancing agility with rigour to ensure quality, compliance readiness, and sustainable delivery velocity
• Own the programme delivery P&L, making delivery trade-off decisions that maximise customer value while optimising schedule, budget, and resourcing

Basic Qualifications

- 7+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Bachelor's degree in STEM field
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience in leading and delivering enterprise-level IT engagements

Preferred Qualifications

- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.