Global Field Ops Technician, GFO AMER

AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations across Americas.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to):

• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
• Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems
• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
• Conduct day-to-day business, both internally and with external customers
• Required travel up to 30% on average. You will be required to travel between locations to install, service, and retrieve AWS equipment.
• Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
• May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
• Most of all, you will have a passion for technology along with a desire to be the best at your job every day!

Basic Qualifications

- Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
- 4+ years of data center engineering or operations experience
- 2+ years of leading large complex programs experience

Preferred Qualifications

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Bachelor's degree, or 4+ years of relevant technical position experience
- Experience working in a customer-facing environment
- Experience with network operating systems such as Cisco IOS and Junos
- Knowledge of power distribution and data center mechanical cooling systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 32.00 - 57.00 USD hourly