Sr Campaign Operations Manager, Amazon Music Experiences

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Amazon Music is seeking a strategic and detail-oriented Experiences Campaign Manager based in LA with media, sponsorship, and experiential marketing experience and a passion for music and culture. This position is part of the nimble and high-performing Amazon Music Experiences Revenue Team while working hand-in-hand with the Amazon Ads Sales team and cross-functional partners. This person will be a crucial member of a growing team that will lead sales support in meeting its objectives and providing best-in-class customer service, both internal to our Ads Org and external to Amazon Advertisers and brand partners.

We are looking for someone who will obsess over customers to help us deliver white glove service to our advertising clients and brand partners while executing best-in-class campaigns, and consistently expressing a 'can do' attitude even when dealing with ambiguity. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious, and develop their skills. This role requires 50% travel for onsite execution, brand partner meetings, and field activations.



Key job responsibilities
The Campaign Operations Manager is responsible for:
- End-to-end campaign lifecycle management of complex advertising and sponsorship campaigns with internal Design, Marketing, AdOps, Sales, Account Management, and Production teams as well as external stakeholders.
- Leading all pre-sale proposal development and post-sale activity ensuring the smooth delivery of campaign executions, within budget and on time.

Basic Qualifications

- 6+ years of professional non-internship marketing experience
- 7+ years of developing and managing acquisition marketing or channel programs experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience developing and executing campaigns across a multitude of timezones and languages
- Experience in account management, brand management, performance marketing, digital marketing, sales or consulting
- 6+ years of leading large complex programs experience
- Experience developing successful marketing or communications campaigns
- Willingness to travel 50% for onsite campaign execution, brand partner meetings, and field activation

Preferred Qualifications

- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
- 7+ years of experience in music, entertainment, or cultural marketing with demonstrated understanding of industry trends and audience behaviors
- Experience developing pre-sale proposals that resulted in win rates exceeding team benchmarks by 15% or more
- Track record of managing advertising campaigns generating $2M+ in annual revenue while maintaining 95%+ on-time delivery rates
- Demonstrated ability to operate effectively in ambiguous, fast-paced environments while maintaining white glove customer service standards
- Experience implementing campaign management tools or systems that reduced operational overhead by 20% or improved team productivity metrics
- Proven success building senior-level relationships with brand partners and advertising clients that led to multi-year partnerships or expanded scopes of work
- BA/BS degree in Marketing, Business, Communications, or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 118,200.00 - 160,000.00 USD annually