Program Manager, Operations Management, Ops Excellence & Channel Strategy, Easy Ship Japan

Are you interested in creating the future of e-commerce shipping? Do you want to be a part of team shaping the foundation of Amazon's next-generation business ventures? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.

Amazon Logistics Japan is looking to hire an experienced Program Manager to lead the execution and expansion of an innovative new logistics business that will unlock unexplored opportunities. This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core Operations team that will be handling the Amazon business and operations across all legs of the supply chain (first mile, middle mile and last mile). You will also be coordinating the continuous improvement and operational excellence projects in Japan to deliver a world class customer experience.
You will be a natural self-starter with solid leadership skills, comfortable navigating large, complex, and cross functional business operations. Your true hands-on approach, operational inclination, analytical skills, and the ability to build and leverage relationships across a wide stakeholder group will enable you to generate creative solutions to industry level strategic problems. As this position involves regular interaction with various functional teams and people at all levels of the organization, you need to be comfortable communicating robustly with them. This position also requires collaboration with stakeholders from around the world, and you will be expected to undertake international business trips to destinations including the US and India.

More Information:
・Department: Last Mile (AMZL)
・Job:Program / Project Management
・Location: Tokyo Office

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

オペレーション部門のDEIの取り組み

Key job responsibilities
Responsible include:
- Business Expansion: Lead and manage the successful expansion of our new logistics business across multiple regions in Japan by coordinating with various stakeholders across business, ops, and tech.
- Building and Standardizing Operating Processes: Design and implement detailed processes for first mile, middle mile, last mile, and return operations to achieve best-in-class safety, speed, quality, and cost. Develop and standardize SOPs in collaboration with operational organizations.
- Metrics Management: Monitor, analyze, and improve key operational metrics, including delivery speed, quality, and productivity.
- New Initiatives: Lead and manage various new initiatives, including the implementation of new service features, tech development, and automation through cross-functional team efforts.

Basic Qualifications

- Bachelor's degree
- 2+ years of operations management experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of managing stakeholders in cross-functional project experience
- Speak, write, and read fluently in Japanese
- Experience in Business English skills, both verbal and written
- 2+ years of experience in the operations field in the logistics/transportation/manufacturing or related industry

Preferred Qualifications

- 2+ years of experience in the operations field of the logistics/transportation industry
- 2+ year experience in project/program management
- 2+ years of experience in operating process management and/or improvement
- Excited about working in a diverse group and contributing to an inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.