Vendor Specialist Team Leader, TCEE

Amazon Mexico TCEE team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our growing AVS team.

This Vendor Specialist Team Leader will manage a team of Brand Specialists (Account Managers) from Groceries and BWS verticals.

Amazon Vendor Services is a paid service designed to help Amazon's most strategic vendors to grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing) or any other ad-hoc strategic vendor need. The service is delivered primarily through Brand Specialists assigned to specific vendors.

As Vendor Specialist Team Leader for Amazon Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers and your Brand Specialists to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.

Key job responsibilities
(i) Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
(ii) Manage a team of Brand Specialists owning the joint business plans for most strategic vendors and deliver significant business impact (you will be accountable for the business results of your team)
(iii) Coach and Train Brand Specialists on Amazon mechanisms, processes, tools and business topics. As a TL, you will have to develop the right skill sets within the team and allocate resources to vendors
(iv) Support the business by auditing daily business operations and drive the optimization of the business metrics
(v) Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
(vi) Own relevant business areas for your entire category, maximizing category results at scale
(vii) Work with the EU AVS team to shape the program through scaling and efficiency initiatives to drive productivity within your team
(viii) Drive vendor adoption of Amazon programs
(ix) Grow and develop people into a talent pool for Amazon

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

- 4+ years of previous retail experience
- Bachelor's degree or equivalent
- 3+ years of people management, or 3+ years of management experience
- 4+ years of stakeholder or account management, or 4+ years of professional work experience
- Speak, write, and read fluently in English

Preferred Qualifications

- 4+ years of strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.