Capacity Planning Manager, Amazon One Medical Customer Care, Amazon One Medical

Amazon One Medical is revolutionizing healthcare delivery as part of Amazon's commitment to being Earth's most customer-centric company. For over fifteen years, we've provided innovative primary care solutions combining seamless in-office and 24/7 virtual care services, on-site labs, and comprehensive programs for preventive care, chronic care management, common illnesses, and mental health support.

We're seeking an exceptional Senior Workforce Planning Analyst to transform complex data into actionable business insights that optimize our care delivery capacity. This role is crucial in supporting our nationwide network of offices and virtual care teams through sophisticated analysis and scalable solutions.

Key job responsibilities
We are seeking a Senior Workforce Planning Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The ideal candidate will draw upon advanced analytical, problem-solving skills, and passion for delivering business insights and analytics. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun.

The complexity of research and skills for a Senior Workforce Planning Analyst goes well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for establishing scalable, efficient, automated processes for large-scale data analyses, statistical and predictive model development, validation and implementation maintaining front end code.

You are not required to have deep coding knowledge, but an ability to be a quick learner and gain proficiency is required. This role will have high level visibility due to the nature of the toolsets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that will shape the future of primary care delivery at Amazon One Medical.

Basic Qualifications

- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- 5+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
- Bachelor's degree
- Experience making business recommendations and influencing stakeholders
- Experience defining requirements and using data and metrics to draw business insights

Preferred Qualifications

- MBA

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 118,200.00 - 160,000.00 USD annually