AMET Recommerce Operation Manager, ROW Recommerce

Are you looking for an opportunity to create a substantial impact on business profitability? The Value Recovery role at Amazon's Fulfillment Centers (FCs) can provide that opportunity. This role focuses on maximizing value recovery from customer returned units in AMET region through refurbishment and warehouse deals in close collaboration with the Amazon Customer Excellence System (ACES), Learning & Development (L&D), Products, and business partners.

At Amazon, we're working relentlessly to be the most customer-centric company on earth. Our team drives innovation while continuously improving operations. To get there, we need exceptionally talented, bright, and driven people. In this role, you will be responsible for implementing incremental value recovery capabilities in our fulfillment centers, enabling us to recover maximum value from returned units.

To be successful, you will need excellent communication, negotiation, and influencing skills to drive consensus across multiple stakeholders. While operating in FC operations, you will interface with Engineering, Category, Finance, Procurement, Data Science, and Returns and Customer Experience (RCX) teams to identify and execute solutions that improve recovery.

This opportunity requires excellent troubleshooting and problem-solving abilities, as well as the capacity to thrive in a fast-paced, ambiguous, and technical environment. Ownership of your work is extremely important, and candidates should have a proven record of driving operational improvements and new launches within FC/operations. The ideal candidate is motivated, optimistic, and agile, with strong time management skills.

Key job responsibilities
- Deep diving and analyzing operational data to arrive root causes for loss of value at FC Customer Returns (CRET) processes - invent or replicate solutions to those root causes, track impact.
- Improve efficacy of operational capabilities at CRET incl. Standardization of metrics, processes, SOPs across AMET and Rest of the World (RoW) markets related to value recovery
- Develop deep subject matter expertise.
- Driving product and/or process solutions to improve value recovery and implement them in FCs

Basic Qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- Experience managing, analyzing and communicating results to senior leadership

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