Support Engineer, Japan Store Tech

Supply Chain Tech is looking for Support Engineer that is self motivated, eager to learn new things, willing to work in multi-cultural diversified environment. As a Support Engineer in Supply Chain Tech, you will lead support activities for Amazon partnered cross border carriers and you will help in delivering world class quality software to Amazon Global Sellers. We count on Support Engineers to provide technical onboarding support to our partner carriers. You will need to communicate with different Amazon teams across the globe to pave the way for enabling Amazon partnered cross border carriers. Paving the way is not an end, you will be also supporting technical operational activities with those partnered carriers to ensure their service quality is keep raising Amazon’s quality bar. You will also be able to provide QA support for Amazon Global Seller related software. These pieces of software are key to ensure Amazon Global Sellers’ smooth global operations.

Key job responsibilities
1) Modify, maintain and validate business related configurations to satisfy business needs.
2) Leverage GenAI to develop carrier facing or sometimes seller facing software.
3) Perform QA on team developed software. Identify bugs and help to ensure test coverage.
4) Communicate with global team to ensure carrier related configuration are in place and working.
5) Routine management with carrier performance monitoring and tracking.

About the team
The Amazon CN Supply Chain Excellence team is seeking a talented, passionate software development engineer to create feature innovations to innovate towards the best-in-class supply chain experience to unlock faster delivery speeds, lower cost to serve, vaster selections, elevate the selling partner satisfaction and shopper experience, and foster stronger synergy between JP and WW operations.

The CN Supply Chain Excellence team is part of the greater Japan Store Tech, a global software development group.

Basic Qualifications

- 1+ years of technical support, or 1+ years of software development experience
- Experience working with REST API based services, or experience with REST web services, XML, JSON
- Experience troubleshooting and debugging technical systems
- Bachelor degree in engineering or science majors.
- Pass CET6 or demonstrate equivalent English capability.
- Good communication skills, fluent in both verbal and written English and Chinese communications.
- Know basic Linux / Java development. Familiar with JSON, Rest API, XML, Web (JS, HTML, CSS, etc).

Preferred Qualifications

- Experience in testing and QA environments
- Have overseas experience; Have experience to work with teams from different cultural background (US, Canada, India, etc.,)
- Computer science or engineering major preferred.
- Other demonstration of good English communication skills such as IELTS, TOEFL, TOIEC, etc.,
- Have experience in either e-commerce company or logistics company or close industries.
- Have extensive GenAI assisted development experience.
- Self motivated quick learner, eager to learn new knowledges.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.