Senior Technical Program Manager, WW Prime Core Services

Are you interested in driving highly visible initiatives for Amazon’s Prime program? Do you enjoy the challenge and ownership that come from managing complex, cross-functional and cross-organizational projects? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions?
The Prime Team is seeking an exceptional Technical Program Manager for a challenging, high-value, high-visibility program. As a TPM for Amazon Prime, you will be responsible for delivering projects with huge strategic impact. You will work with various software and business teams around the company to identify and drive innovative solutions that achieve business goals. This is an exciting opportunity to shape the next generation of Amazon Prime! This role will give you an opportunity to work with many different teams and learn a range of new systems, leveraging the deep collection of technologies throughout the company and extending them to allow us to boldly go where no retail system has gone before.
The Prime program is experiencing explosive growth and as a result our team is looking to expand its top-notch management talent. If you want to work on one of Amazon's most impactful program and are passionate about implementing solutions that impact millions of people every day, we want to hear from you!
This role requires working closely with the product management team and key software development teams across the company to define strategy and requirements, and lead development design through delivery and subsequent operation. This position requires regular communication with executive management on status, risks and product strategy. Excellent listening, writing skills and strong technical competency are essential. You should have experience managing multiple complete product development cycles, possesses superior analytical abilities and expert product judgment. A successful candidate will have a strong technical background, excellent analytical and problem solving skills, and great project management and communication skills.
Responsibilities:
• Be a guardian of world-class customer experience for your deliverables: continually raise the bar on functionality, flow, consistency, usability, and simplicity
• Be the interface between the product owners and the development team, thoroughly understanding the product, helping define user stories, and driving the evaluation of appropriate technical solutions to meet the business requirements.
• Own engagement with the partners, work to decompose requirements into technical execution plans with multiple development teams, track progress towards goals, and report status to product, business development, and technical leadership.
• Help make the right feature trade-offs to ship software without compromising customer experience and business relevance
• Engage with many other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals
• Represent the technical team to senior leadership across the company

Basic Qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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