Senior Partner Success Manager, eero

About eero
eero（Amazon傘下の企業）は、シンプルで信頼性の高いホームWiFiシステムを開発し、ISPパートナーを通じて世界中の数百万世帯に提供しています。大手ブロードバンド事業者と提携し、サポートコールの削減、加入者満足度の向上、新たな収益源の創出を実現するマネージドWiFiソリューションを展開しています。現在、世界で最も先進的なブロードバンド市場の一つである日本への進出を進めています。
eero (an Amazon company) builds simple, reliable whole-home WiFi systems deployed by ISP partners to millions of households worldwide. We partner with leading broadband providers to deliver managed WiFi solutions that reduce support calls, increase subscriber satisfaction, and drive new revenue streams. We are now expanding into Japan — one of the world's most advanced broadband markets.

About the Role
本ポジションは、eero日本市場における「立ち上げメンバー」です。日本初のPartner Success採用として、パートナーエンゲージメントモデルをゼロから構築する責任を担います。日本の主要ISPパートナーとのリレーションシップを主導し、Go-to-Market戦略を策定し、eeroのグローバルプロダクト・エンジニアリングチームと日本パートナーを繋ぐ架け橋となります。

This is a founding role. You will be the first eero Partner Success hire in Japan, responsible for implementing our partner engagement model from the ground up. You'll own relationships with Japan's major ISP partners, shape go-to-market strategy, and serve as the bridge between eero's global product and engineering teams and our Japan partners.

eeroのBusiness Development、Product、Engineering、Manufacturing Operations、Finance、Legal、Supportの各チームと密接に連携します。レポートラインはオーストラリア拠点のPartner Successチームリードであり、米国およびAPAC各タイムゾーンとの定常的なコラボレーションがあります。
You'll work closely with eero's Business Development, Product, Engineering, Manufacturing Operations, Finance, Legal, and Support teams. This role reports to the Partner Success team lead based in Australia, with regular collaboration across US and APAC time zones.

What You'll Do
• 日本パートナー機能の構築 — Business DevelopmentおよびSolution Architectureチームと密に連携し、ISPパートナーのオンボーディングを推進。日本市場に最適化された形で、測定可能なビジネス成果を創出します。Build the Japan partner function — Working closely with our Business Development and Solution Architecture team to onboard ISP partners and delivering measurable business value tailored to the local market.
• -戦略的パートナーリレーションシップの主導— 日本のISPパートナーに対する第一の窓口として、パートナーの事業目標を深く理解し、ニーズを先読みし、課題を先回りして解決します。Own strategic partner relationships — Serve as the primary point of contact for Japan ISP partners. Acquire deep knowledge of their business objectives, anticipate needs, and resolve issues proactively.
• デプロイメント推進・収益拡大— パートナーのローンチを加速し、拡大機会を特定し、パートナーとeero双方の収益最大化施策を実行します。Drive deployments & revenue — Accelerate partner launches, identify expansion opportunities, and execute on revenue-maximizing initiatives for both partners and eero.
• プログラムマネジメント — 複雑なアカウントに対し、パートナーライフサイクル全体を管理：要件整理、プロジェクト調整、プロダクトトレーニングの調整、非標準リクエストへの対応、クロスファンクショナルな連携。Program management — Manage the full partner lifecycle for complex accounts: requirements gathering, project coordination, coordinate product training, non-standard requests, and cross-functional alignment.
• 戦略的アドバイザリー — パートナーの信頼を獲得し、テクノロジー戦略に影響を与えます。Product、Engineering、Legal、Financeと協業し、共同ロードマップを策定します。Strategic advisory — Earn partners' trust and influence their technology strategy. Collaborate with Product, Engineering, Legal, and Finance to develop joint roadmaps.
• 測定・レポーティング — レポーティングフレームワークを構築し、パートナーKPIを追跡し、データに基づいた意思決定と機会創出を推進しますMeasure & report — Build reporting frameworks, track partner KPIs, and use data to identify opportunities and drive decisions.

Basic Qualifications

- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- Speak, write, and read fluently in Japanese
- Speak, write, and read fluently in English
- 8+ years of business development, partner development, sales or alliances management experience
- Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers

Preferred Qualifications

- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience understanding product and technical requirements and interfacing with Product/Technology teams
- Experience using data analytics to drive learning strategy and demonstrate business impact
- Experience in technology, ISP, telco, broadband, or connected-home/IoT ecosystem

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