Manager, Software Development - Builder Ops, Builder Ops

Builder Ops is building the AI-powered operational backbone for Ring, Blink, Key, and Sidewalk — end-to-end systems that detect, diagnose, and resolve issues autonomously, before customers notice. We're hiring a Manager to lead a team building this future.

You will own delivery of AI-native operations infrastructure: agentic systems that monitor, triage, and act across our product fleet. This isn't traditional DevOps or SRE — it's engineering autonomous operational intelligence at scale.
At RBKS, being AI-native isn't a future initiative — it's how we operate today. You won't just use AI yourself; you'll build the culture, workflows, and standards that make your entire team AI-native, and measure your success by your team's AI fluency and output.



Key job responsibilities
Own your team's delivery outcomes for AI-powered operational systems, using AI-first workflows as the default operating model
Build and operate agentic systems for detection, diagnostics, and remediation across the RBKS device and service fleet
Establish and maintain team AI practices — tooling, patterns, and standards that multiply Builder output
Coach Builders on effective AI integration, raising the team's collective fluency with LLMs, agents, and AI-assisted development
Hire and develop Builders who thrive in an AI-native environment
Remove technical and organizational blockers that prevent your team from shipping at pace
Partner with product, firmware, and cloud teams to build operational feedback loops that improve quality upstream

A day in the life
You review AI-generated operational summaries, prioritize your team's sprint work, and unblock engineers building agentic tooling. You coach individual contributors on effective AI-assisted development, review system designs for autonomous remediation workflows, and ensure production reliability. Internal stakeholders include firmware, cloud services, mobile app, and data teams. Your customers are every RBKS builder whose operational burden decreases and every Ring/Blink user whose experience improves because issues resolve before they escalate.

The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as a sign on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.

Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being). The minimum base pay for this position is PLN 33,200 monthly.

About the team
Builder Ops exists because we believe operations should be intelligent, autonomous, and proactive. Our mission: eliminate manual operational toil through AI-powered systems that detect, diagnose, and resolve issues end-to-end — at the speed of software, not the speed of humans reading runbooks.

We are AI-native by design. Every workflow assumes AI as the primary executor, with humans setting policy and handling edge cases. We build with LLMs, agentic frameworks, and data pipelines that continuously improve. Our culture values ownership, speed, and measurable outcomes over process theater.

Basic Qualifications

- professional experience in software development or software engineering
- engineering team management experience
- Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
- Experience building and operating distributed systems in production
- Experience delivering complex technical projects with multiple dependencies

Preferred Qualifications

- Track record of building team workflows around LLMs, AI agents, or AI-assisted development tools — demonstrated through measurable improvements in team delivery speed, quality, or output volume
- Experience coaching others on AI-effective practices and raising a team's collective AI fluency
- Experience with agentic AI systems, LLM-powered automation, or autonomous operational tooling in production
- Background in operational domains (SRE, DevOps, incident management) with a bias toward automation over manual process
- Familiarity with IoT device fleets, embedded systems operations, or consumer electronics at scale
- Experience working in agile, fast-paced environments with ambiguous requirements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).

Gdansk, POL - 33,200.00 PLN Monthly