Software Development Manager, Trust CX Innovations

We seek an exceptional SDM to lead teams building foundational systems and consumer-facing features for trustworthy AI at scale. You'll partner with Product, Design, Legal, Policy, and Device Research teams to drive privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI.

This is a high-impact role where you'll build and scale teams at the intersection of AI innovation and customer trust—balancing performance with privacy, building explainable systems, and creating guardrails that protect customers while enabling delightful experiences. You'll own the technical roadmap through OP1/OP2 planning cycles, establish technical standards, drive architectural decisions, and develop engineering leaders navigating AI safety and privacy.

What You'll Lead
Trust-Forward Devices AI Experiences:
• Work closely with Scientists and build teams designing accessible, explainable AI features for customers with diverse abilities
• Drive transparency controls and privacy dashboards giving customers meaningful understanding and control over AI decisions and data usage
• Establish inclusive design practices ensuring equitable AI performance across demographics
• Architect cross-device identity management with privacy-first design
Responsible AI Infrastructure:
• Build and scale AI evaluation teams measuring model quality, safety, and bias across diverse populations
• Drive guardrails and safety boundaries for LLMs and foundation models in consumer applications
• Establish observability systems for hallucination detection, trust metrics, and governance frameworks enabling rapid innovation
• Partner with local devices teams on on-device inference, model compression, and edge-computing strategies
• Own operational health of trust services including SLA management, on-call rotations, and COE processes

What Makes You Successful
• Customer Trust Obsession: Prioritize trust even when it means additional complexity or slower time-to-market
• Technical Leadership: Strong CS fundamentals; establish standards enabling teams to move fast without breaking things; guide teams through ambiguous problem spaces
• Data-Driven Decision Making: Use metrics to measure trust system effectiveness, drive team goals, and inform roadmap priorities
• People Development: Hire, calibrate, and grow L4–L5 engineers into future leaders who understand both AI innovation and trust requirements
• Cross-Functional Influence: Partner effectively with PMs, UX, data scientists, legal, and policy teams; explain complex technical concepts to non-technical stakeholders
• Risk Management: Evaluate privacy/trust implications of new AI capabilities; balance innovation with safety in high-stakes consumer products

Organizational Scope & Impact
• Lead 12+ engineers across multiple trust domains (privacy, accessibility, AI safety, transparency)
• Own 2+ year technical roadmap through OP1/OP2 planning cycles
• Partner with PMTs, TPMs, and Applied Scientists across Amazon's device ecosystem
• Drive adoption of trust standards within your org and influence adjacent teams
• Use metrics and data to drive operational excellence and continuous improvement
• Balance innovation with sustainable systems evolving with regulations and customer expectations
Why Join Us
• Lead generative AI teams impacting millions of customers daily
• Contribute to Amazon's responsible AI standards for privacy and trust
• Build world-class teams solving novel challenges at the intersection of AI and customer protection
• High-visibility role with significant impact on Amazon's device strategy


About the team
Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences used daily across Amazon's device ecosystem—Alexa, Echo, and ambient computing products. Our mission: push generative AI boundaries while maintaining Amazon's high bar for customer trust, privacy, inclusion, and accessibility.
Role Overview

Basic Qualifications

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- 3+ years of Software Engineer, Software Developer, or related occupational experience
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 212,700.00 - 287,700.00 USD annually