Process Improvement Manager, Planning, Analytics & Workforce Strategies

The Planning Analytics and Workforce Strategies (PAWS) team within the Rapid Rural Logistics (R2L) - Grocery Fulfillment org owns workforce planning integration and strategic support for Grocery Fulfillment Centers (GFC). The Grocery PAWS team develops and manages a Workforce Planning Product Suite that solves for the unique challenges and requirements of ultrafast businesses via customizable, operator-friendly tools and processes.

We are looking for a dynamic, experienced Process Improvement Manager with a strong delivery record and proven success to own key aspects of Grocery workforce planning/management, including managing and optimizing shift posting systems and processes. A highly analytical candidate with project management experience is an ideal fit, as this role will require cross-functional partnership with multiple operational and technical teams (Workforce Planning, Field Ops, Business Intelligence Engineers, Business Analytics, Data Engineering, Workforce Staffing, Change Enablement, Tech, Finance , HR, Legal and other teams as applicable) to lead, influence and support business critical projects and initiatives.

Due to the nature of the business, you will also be expected to interact internally with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between associate experience and business/customer needs. Documentation of requirements, project management and cross-team coordination skills are essential.

Key job responsibilities
- Lead and participate in cross-functional work to scope and execute complex projects across multiple organizations and stakeholders
- Gather and analyze data to identify ways to improve, centralize, standardize and automate processes
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Develop, implement, report and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Roll up your sleeves and do whatever is necessary; general manager / owner mentality

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience experience using data and metrics to measure impact and determine improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree or equivalent
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
- Experience managing multiple competing priorities simultaneously and driving goals to completion
- Experience working with data analytics and using these metrics to identify problems, or experience communicating with a wide range of stakeholders, including colleagues and leadership

Preferred Qualifications

- Master's degree in business, engineering, operations, supply chain, transportation logistics
- 3+ years of retail or operations, or 2+ years of management experience
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 120,900.00 USD annually