Operations Shift Manager, Amazon Logistics

Here at Amazon we are currently seeking an Operations Shift Manager to join the business and play a critical role in leading our team of associates within our AMZL Exchange Point at Heathwood, QLD.

Salary Range - AUD 79,423 to AUD 125,000

Do you have a passion for motivating, mentoring, and coaching a team? Do you pride yourself in maintaining the highest levels of safety, quality, attendance and performance? As an Operations shift Manager, you will play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Key job responsibilities:
- Leading and developing a team of Amazon associates
- Maintaining Health and Safety standards, while promoting a Health and Safety culture on-site.
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
- Proactively identifying and leading process improvement initiatives and Lean tools.
- You'll need to push, pull, squat, bend, and reach varying weights.

A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.



Key job responsibilities
Key Responsibilities and Job Elements:
- You'll support, mentor, and motivate your hourly workforce.
- You'll maintain Health and Safety standards, while promoting a Health and Safety culture on-site.
- You'll collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
- You'll need to push, pull, squat, bend, and reach varying weights.
- You'll stand and walk for up to 10 hours during shifts.

Our fulfillment network has sites across the country and globe, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.


A day in the life
Guiding by example, you’ll be responsible for the training and integration of your team, to progressively improve progress. The role is rewarding and impactful, as you strive for excellence together with the team you supervise.

You’ll exercise sound judgement, making sure progress and targets are realistic and achievable. The impact you have, within one of the world’s biggest, most innovative companies, won’t go unnoticed. With us, you have a hand in creating the future of operations and logistics.


About the team
Our World-Wide Operations network delivers millions of packages and smiles to Amazon customers every day. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Basic Qualifications

- - Working experience in Operations, Supply Chain/Logistics, or a related field,
- - Experience as a manager, involving sizable teams; you’re a natural at motivating others around you and building strong relationships,
- - Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes,
- - Excellent communication skills, both verbal and written,
- - Experience with performance metrics and process improvement,
- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

- - Candidates must be flexible to work weekends and/or shifts regularly
- - Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook,
- - Bachelor’s Degree from an accredited university or equivalent qualification.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.