HR Contact Center Associate with German and English (Remote) – 12-months (fixed-term) contract , My HR Live Support Team

(!) Please submit your CV in English

(!) Please note this role required being able to work on rotational shifts in both weekends and weekdays, including bank holidays

*This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. *

At Amazon we believe that every day is still Day One.

It is our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join our HR Contact Center Team supporting Amazon employees across select EMEA (Europe, Middle East, and Africa) countries.

We are seeking bilingual HR Contact Center Associates fluent in German and English to deliver exceptional employee support in a dynamic, multi-language environment.

Reporting to a Team Manager, you will serve as the primary point of contact for employees and managers, handling inquiries through multiple channels including phone, live chat, E-mail, and internal case management systems. Your role encompasses the full employee lifecycle, addressing questions related to benefits, payroll, leave of absence, data management, onboarding, terminations, and absence reporting requests.

Home Office Requirements:
· A quiet and private place to work where you will not be disturbed.
· Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.


Key job responsibilities

• Handle and resolve HR queries in both German and English by leveraging documentation including frequently asked questions and standard operating procedures, escalating issues appropriately when they exceed your scope while maintaining Ownership of the employee experience
• Take full accountability for each employee contact, ensuring queries are accepted and resolved with exceptional customer focus and demonstrating Earn Trust through every interaction
• Identify gaps in supporting documentation and internal processes, proactively recommending improvements to enhance service delivery and Insist on the Highest Standards
• Communicate effectively both verbally and in written form with employees, explaining and resolving concerns across the entire Amazon employee lifecycle with clarity and professionalism
• Actively seek employee feedback to continuously improve service levels, demonstrating Learn and Be Curious by using insights to enhance the support experience
• Work rotational shifts across weekdays and weekends, exhibiting flexibility and Bias for Action to ensure uninterrupted support for our employee community

This role offers the opportunity to make a meaningful impact on the employee experience while developing your skills in a fast-paced, customer-obsessed environment.

Basic Qualifications

- Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
- High school diploma
- Computer skills (Windows, Microsoft Office, Outlook)

Preferred Qualifications

- Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.