EMEA Finance Manager, Service Delivery, Finance

Finance is all about the numbers…unless you work at Amazon; it’s knowing the numbers and so much more. Enthusiasm and energy help us deliver new ideas, and solutions. Will you seek to challenge the status quo, and accept that your ideas and mechanisms may be tested daily? At Amazon, we move with purpose and speed, and this requires we work with a dynamic network of Operations, HR, Tech and Retail partners.
Our Finance leaders work cross functionally, help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.
The Worldwide Customer Service Finance team is looking for a Finance Analyst to join our growing business in Colombia to support the Customer Service team. You will partner with Operations teams to provide insightful analysis to support the future investments in this space. You will also build and leverage an extensive cross-functional partnership with consumer retail businesses and finance teams to drive cost reduction while improving customer experience.
The successful candidate will enjoy the challenges and rewards of working in a fast-growing organization and a very international environment. They already know how to make sense between details that make all the difference, and those that don’t add value. Also, they will be creative and an analytical problem solver with the ability to fulfill the Amazon motto to “Work Hard. Have Fun. Make History.”


Key job responsibilities
Drive financial controllership, build monthly financial metrics, analyze variances to forecast and communicate to senior management on key drivers
Manage data in financial systems, and create insightful reports to drive business decisions
Reconcile financial reports across different businesses; drive process improvements, automation, and consistency
Drive regular metrics reviews, as well as analytical support through deep-dive analyses
Improve tools, processes, scale existing solutions, create new solutions as required based on stakeholder needs.

A day in the life
You will be focused towards controllership, planning, closing responsibilities of your sites. You will work as a CFO of your sites who will be partnering with your local site leaders to understand the operations and surface the underlying risk and opportunities while driving it to closure. You will drive the ongoing finance mechanism while strengthening it further to drive optimal financial results.

About the team
We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data-driven decision-making. We collaborate globally, celebrate diverse perspectives, and support our peers to excel. If you thrive in simplifying the complex, deriving insights from numbers, and enabling teams to move thoughtfully and quickly forward, we're the team for you. Join us to apply your financial acumen to diverse challenges, build lasting relationships, and take great strides in your career growth.

Basic Qualifications

- 5+ years of tax, finance or a related analytical field experience
- 5+ years of multiple finance and accounting roles experience
- 6+ years of applying key financial performance indicators (KPIs) to analyses experience
- 6+ years of building financial and operational reports/data sets that inform business decision-making experience
- 6+ years of creating process improvements with automation and analysis experience
- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Chartered Accountants or MBA from Tier I college with minimum 6 years of post qualification experience.

Preferred Qualifications

- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- MBA, or CPA
- Knowledge of SQL/ETL
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.