Program Manager II, WW FBA - SOps

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.

Amazon is seeking an Operations Manager in Last Mile Execution, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation.

This role requires working with multiple business and technical teams across the company to manage successful last mile operations, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.

Responsibilities include (but are not limited to):
You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation in the North Region of the Country; overseeing the (OTR) On the road operations that focuses on the delivery of Amazon orders direct to customers.

Amazon is seeking Regional Manager with the chance to be based in Hermosillo, Sonora, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Key job responsibilities
Key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:

1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.

2. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.

3. Proactively identify and lead process improvement initiatives and Lean tools.

4. Supporting a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.

Basic Qualifications

- Bachelor's degree or equivalent
- 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of performance metrics, process improvement or lean techniques experience
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

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