Sr. Operations Program Manager, Product Operations, Echo Pre-Concept

As a Senior Operations Program Manager, you will collaborate with an experienced, cross-disciplinary team to conceive, design, and develop innovative consumer products. You must be responsive, flexible, and capable of thriving in an open and collaborative peer environment that insists on the highest standards.

Key job responsibilities
The Product Operations group is seeking an Operations Program Manager who is excited to work on products that our customers love. Product Operations is the single thread leader for Device Operations bridging product lines and Operations. Our role is to execute the Device Operations functional teams’ strategies in alignment with the holistic product requirements. We deliver the roadmap by arbitrating the organizational tension between the functional teams’ objectives to optimize for schedule, delivery, quality and cost.

This role is specifically in Echo Pre-concept space, to work on early stage scoping and definition for our new roadmap programs. The Operations Program Manager is a key member of the tight-knit cross-functional pre-concept team, responsible for and representing all facets of Device Operations.

In this role, you will:
* Provide Operational inputs into early stage PDP milestones (e.g. PRFAQ, PA, ID Intent, EMS RFQ), Including product schedule, manufacturing strategy, product BOM+MVA cost, supplier sourcing strategy, Operations fixed cost drivers, and any Operations risk call-outs.
* Provide conduit into the Operations and Supply Chain organization for broader Amazon Devices organization, including Engineering, Product Management, Software, Design, and Finance.
* Work collaboratively to define business requirements and product definition to drive product roadmaps and portfolio direction.
* Contribute to and influence new product design and architecture
* Arbitrate and drive to resolution organizational tension and competing goals in order to deliver a clean set of requirements for NPI execution
* Understand current systems and limitations and drive continuous improvement
* This role may require some travel

About the team
We are a team of high-performing, motivated, and collaborative individuals dedicated to defining and launching personalized devices that delight our customers and feed the broader Amazon ecosystem, especially the Alexa AI voice assistant. We provide product operations leadership and collaboration across all functions. As supply chain partners to the broader Amazon Devices organization, we work together to drive product roadmaps and guide portfolio direction.

Basic Qualifications

- Bachelor's degree or equivalent in a related technical field
- 5+ years of program management or technical project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience overseeing roadmap strategy and definition

Preferred Qualifications

- Master's degree in a related technical field
- 6+ years of consumer electronics experience
- Experience in verbal and written communication for executive level leaders
- Experience with hardware/software integration and real-time systems
- Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 171,000.00 - 231,300.00 USD annually