GTM Specialist, Service Specialist Orgnization

Overview

Would you like to be the person in Seattle who makes sure the demands and the potential of CMHK customers are heard, understood, and acted on by the teams that build the products? As a Go-to-Market Specialist (GTMS) based in the US, you sit close to AWS service teams and global stakeholders, and you use that proximity to carry the reality of the China Mainland & Hong Kong market into the rooms where product and service decisions are made. You are equal parts specialist and advocate: you understand the technology deeply, you translate CMHK customer needs into a compelling case, and you influence and convince the key people who can act on it.

This role is built for someone who is genuinely self-driven and accountable for outcomes. Success is not measured by activity — it is measured by results: the roadmap asks you land, the stakeholders you move, the pipeline you create, and the adoption you drive. You will operate at high intensity, hold multiple engagements at once, and keep pace with a fast-moving cloud market. You are comfortable under pressure, you take ownership without waiting to be told, and you have the personal presence and communication skills to earn trust quickly with both service-team leaders and customers. Above all, you are someone who pushes: you do not simply flag a problem, you drive the specific action that resolves it.

The ideal candidate combines credible technical understanding of cloud, infrastructure, and managed services with strong business instincts and communication. You should be able to hold your own with a service-team engineer on the technical substance and, in the same afternoon, frame a crisp, data-backed argument that convinces a product leader to prioritize a CMHK customer requirement. A strong sense of ownership, a bias for action, and the ability to deliver results in ambiguity are essential.

What Makes This Role Different

Beyond the standard specialist mandate, we are hiring against four differentiating capabilities. Candidates will be assessed explicitly against each.

1. Real technical understanding of cloud, infrastructure, and managed services

You bring a strong understanding of the cloud business — not just what a service does, but how cloud infrastructure and managed services fit together commercially and technically, where the boundaries and trade-offs are, and when a given approach is the right one for a customer. Ideally you also have a working understanding of accelerated computing and GPU-carried workloads (training or inference) and the infrastructure choices they drive. You hold a defensible technical opinion in front of both a customer architect and an AWS service team.

2. Presence, affinity, and communication that earns trust fast

You build rapport quickly and are easy to work with under pressure. Your written and verbal communication is clear, concise, and persuasive, whether you are in front of a service GM, a product leader, or a customer executive. People trust you with their decisions because you are credible and you follow through.

3. Self-driven ownership and accountability for results

You do not wait to be assigned work — you see what needs to happen and you own it. You set your own agenda against the outcomes that matter, you operate independently at high intensity, and you hold yourself accountable for the result, not just the effort. When something is ambiguous, you make a call and move.

4. The ability to influence and push things to happen

This is the core operating trait of the role. You diagnose why a customer need is not landing with a service team, you build the case, and then you drive the relevant people — internal and external — to act on it. You escalate when you should, you disagree and commit when you must, and you do not let important things quietly stall.

Key job responsibilities
Voice of the Region to Service & Global Stakeholders

Based in Seattle near AWS service teams; act as the bridge carrying CMHK customer reality into product and service decisions.
Represent CMHK demands, use cases, and blockers persuasively to GMs and global leaders; make the investment case.
Influence decision-makers to prioritize CMHK needs—converting field signal into roadmap action and closing the loop back to the region.
Go-to-Market Execution & Field Guidance

Own the GTM motion for the infrastructure and managed-services portfolio, from narrative to execution.
Build pipeline by engaging customers, partners, and account teams with a differentiated value proposition.
Guide account teams on live deals: qualify, shape technical approach, unblock obstacles, and know when to escalate vs. coach.
Technical Depth & Field Enablement

Maintain credible expertise across compute, storage, networking, and managed services as a go-to field resource.
Prove a repeatable motion on a real win, codify it, and scale it across the field.
Communication & Data-Driven Management

Deliver crisp, data-backed updates on pipeline, adoption, competition, and roadblocks.
Leverage Salesforce and internal systems to track pipeline and build the investment case.

Basic Qualifications

- 7+ years of technology sales selling enterprise software, networking, infrastructure, managed hosting services, or cloud computing services experience
- Demonstrable understanding of cloud, infrastructure, and managed services — you can speak credibly to how they are architected and where the trade-offs lie.
- A track record of self-driven ownership and delivering measurable results, including examples of independently driving outcomes under pressure and ambiguity.
- Demonstrated ability to influence stakeholders who are not in your reporting line — building a case, changing minds, and driving the relevant people to act.
- Strong verbal and written communication skills, with the personal affinity and presence to engage credibly with both senior leaders and hands-on technical practitioners.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Preferred Qualifications

- Hands-on or architecture-level experience with cloud platforms, infrastructure, and managed services; working knowledge of software development practices, data center, and networking technologies.
- Experience working across a global, matrixed organization and influencing HQ service and product teams from an in-region or bridging role.
- Familiarity with the CMHK / Greater China market and its customer segments, or comparable experience representing a region's needs to a global product organization.
- Familiarity with AI/ML and generative AI infrastructure requirements, and how infrastructure and managed-services decisions constrain or enable them.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually