FBA Coordinator, Amazon Mexico

Amazon is looking for high-potential leaders, who are ready to own their impact in Fulfillment by Amazon program for 3P sellers. The FBA Ops team owns the seller facing workflow components and back-end services that productize supply chain capabilities and capture their inputs in user-friendly and intuitive ways regarding shipment delivery to Amazon MX FCs, pre-received catalog/shipment errors where FBA OPS team create and handle escalation tickets for proper inventory management.

As FBA On Site Coordinatior, you will identify blockers from a) shipping inventory into Amazon's fulfillment network, b) stranded inventory inquires associated to IDQ and Compliance, c) removals escalation cases, d) analyze all the return metrics, troubleshoot all the deviations on the value chain such as DNR, Switcheroos, wrong item sent (WIS), damaged during transit (DDT) and wrong fault owner assignee and e)Missing from inbound reimbursement cases to determine top offenders, gaps in inbound operations to locate missing inventory.

Key job responsibilities
-Partner with the program team to create key performance indicators and new methodologies for measurement and tracking FBA seller’s defects.
-Understand drivers, impacts on key influences on business dynamics and productivity.
-Translate data into actionable insights for the stakeholders.
-Automate reporting for weekly business metrics; identify areas of opportunity to automate and scale ad-hoc analyses.

Basic Qualifications

- Bachelor's degree
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
- Speak, write, and read fluently in English

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