Sr. Business Developer -- SMB Growth & Retention, Amazon Shipping (Unmanaged/SMB), Amazon Shipping

Amazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. We're rapidly expanding our shipping and delivery services to brands and merchants across the U.S., and we're looking for entrepreneurial Business Development leaders who can grow our SMB customer base at scale.

As a Sr. Business Developer on our Unmanaged/SMB team, you will own the growth engine for our existing shipper base -- think customer growth team, built for SMB. You'll drive the stabilization, growth, and retention of thousands of self-service shippers, designing the benefits, enablement, and lifecycle programs that make merchants ship more and stay longer -- without one-to-one account management. You will be goaled on incremental revenue from settled shippers and on retention.


Key job responsibilities
• Own settled-base growth -- segment the existing shipper base, identify expansion opportunity (volume, lanes, services), and build lifecycle programs that grow shipping volume per shipper at scale.
• Build the tiered benefits program -- design and launch a non-pricing benefits program (frequent-shipper tiers) that rewards consistent shipping, with a roadmap of benefits that deepen loyalty year over year.
• Run enablement at scale -- build the webinar, content, and best-practice engine that makes thousands of merchants successful simultaneously -- onboarding deepening, feature adoption, and shipping optimization programs.
• Own retention -- build early-warning signals for at-risk shippers, design proactive and reactive save motions with automation/AI at a scalable ROI, and own the regretted-attrition number.
• Own the voice of the shipper (VOS) -- run a scalable mechanism for collecting shipper feedback, walk the store to find friction in the self-service experience, and translate signals into prioritized Product, Tech, and Operations improvements.
• Define and own growth metrics -- set program OKRs (incremental revenue from settled shippers, retention and regretted attrition, program engagement, benefit-tier progression), track rigorously, and iterate to maximize ROI.
• Work backwards from shipper needs -- earn trust by diving deep into shipper economics, shipping patterns, and pain points to design programs merchants actually value.
• Own your domain end-to-end -- operate as the subject matter expert for your channel, define BD strategy that complements the product strategy, and deliver results through scalable mechanisms rather than one-off effort.
• Think big and innovate -- replace what account management does for enterprise customers with programs, benefits, and automation that scale to tens of thousands of SMBs.


A day in the life
You are a growth operator who thrives on making an installed base more valuable. You spend your time in the data segmenting shippers, designing the next benefit tier, reviewing what the VOS mechanism surfaced this week, and measuring which programs actually moved revenue and retention. You're equally comfortable presenting a retention deep-dive to leadership as you are scripting a webinar for a thousand merchants. You operate with startup speed in a big-company environment -- every program you build should serve thousands of shippers, not one.

About the team
Amazon Shipping is a fast-growing startup within Amazon building the next generation of logistics services for external brands and merchants. We've externalized Amazon's world-class delivery network and are now scaling it rapidly. Our Unmanaged/SMB team owns the self-service segment -- thousands of small and mid-size merchants who ship with us without dedicated account management. We're looking for builders who can create the programs that make this segment grow 10x.

Basic Qualifications

- Bachelor's degree
- 5+ years of professional or military experience
- 5+ years of customer growth, lifecycle/retention marketing, account management at scale, or business development experience with a track record of measurable revenue outcomes
- Experience designing and running customer programs (benefits, loyalty, enablement, or retention) with data-driven measurement
- Strong verbal and written communication skills with the ability to influence cross-functional stakeholders and thrive in ambiguity

Preferred Qualifications

- Experience building loyalty/benefits or lifecycle programs that drove measurable revenue growth at scale (thousands+ customers)
- Experience with B2B retention, churn prediction, or customer-success operations at scale
- Experience in e-commerce platforms, logistics/shipping, or marketplace ecosystems
- Experience building webinar/content engines or scaled enablement programs
- Experience with SQL/analytics and cohort-based program measurement
- Experience in a startup or early-stage business unit within a large company
- Experience working with SMB merchant segments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Diego - 147,900.00 - 200,100.00 USD annually
USA, CA, Santa Clara - 162,700.00 - 220,200.00 USD annually
USA, CA, Santa Monica - 147,900.00 - 200,100.00 USD annually
USA, GA, Atlanta - 147,900.00 - 200,100.00 USD annually
USA, IL, Chicago - 147,900.00 - 200,100.00 USD annually
USA, MA, Boston - 147,900.00 - 200,100.00 USD annually
USA, WA, Bellevue - 147,900.00 - 200,100.00 USD annually