Manager III, Software Dev, Agentic WorkSpaces

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon WorkSpaces has protected and empowered enterprise work for over a decade, and we are now reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications. Today more than a million users rely on WorkSpaces daily; tomorrow those workspaces will host AI agents alongside humans, agents that code, troubleshoot, analyze, and act on behalf of their users, governed by the same identity and security policies as the people they serve. We intend to build the workspace that was designed for the agentic era, not retrofitted for it.

Agentic Workspaces' On-Instance Software (OIS) is the layer that makes this possible from the inside of every WorkSpace: the operating system, provisioning logic, on-instance agents, telemetry, and update mechanisms across Windows and Linux. Our vision is for that software to be invisible, operating systems that launch within weeks of upstream general availability, agents that update themselves safely without disrupting access, provisioning that is self-diagnosable, and fleet management that works through the same AWS tools customers already use, delivered from commercial regions to classified partitions with automation as the default so quality and breadth improve release over release.

We are looking for a Software Development Manager to own the engineering delivery and operational excellence of OIS. You will lead a team of builders who design, build, and operate the services and agents that provision, secure, and maintain WorkSpaces for humans and, increasingly, for the AI agents that work beside them, across every supported OS and identity provider. You will define the technical direction for your team, drive architectural decisions that balance innovation with operational rigor, and ensure your services meet the highest bar for availability, latency, and security.

You are customer-obsessed, technically deep, and energized by building high-performing teams. You think big about what the workspace of the future looks like, a unified agent shipping to two platforms from one codebase, an identity model that treats humans and agents as first-class citizens, and autonomous troubleshooting that resolves issues before users notice, and then you build the team and systems to get there. You thrive in ambiguity, make sound trade-off decisions with incomplete information, and hold yourself and your team accountable for results that matter. You want to solve challenging problems in operating systems, identity, AI, and desktop platform engineering at a scale that impacts more than a million users daily.

Key job responsibilities
Define and deliver the long-term product and architecture strategy for On-Instance Software within your domain, including how the on-instance layer evolves to host and govern AI agents alongside human users. Translate a multi-year, multi-phase roadmap into executable engineering plans with clear milestones, owners, and decision points, sequencing foundational automation ahead of the scale and differentiation work that depends on it.

Own the agent unification strategy that lets Windows and Linux features ship from a single codebase, making feature parity the default rather than a follow-up, and partner with EC2, identity providers, self-service troubleshooting, and platform teams so OIS both leverages and contributes to shared AWS and EUC infrastructure. Work effectively across these teams to accomplish goals, earning trust by driving discussions that result in impactful decisions for the business and the architecture.

Lead the design and implementation of on-instance identity, security, and governance for a world where humans and agents share the same desktop: identity integration across the major join models, a trust and authorization posture that treats agents as first-class principals under the same policies as the people they serve, compliance-ready images built in rather than bolted on, with customer environments and data never exposed to service teams.

Own the operation of low-latency, high-availability provisioning and agent services used by more than one million WorkSpaces users globally. Ensure your team's services meet stringent SLAs across multiple production regions, AWS partitions, and OS variants, with self-service diagnostics and autonomous issue resolution before customers are impacted.

Manage launch coordination for multi-region, multi-platform releases across the supported OS variants. Ensure features ship simultaneously across Windows and Linux through the unified agent architecture, ending the pattern of Windows first and Linux later.

Recruit, hire, mentor, coach, retain, and manage the performance of a best-in-class engineering team. Build a team of builders who are technically excellent, customer-obsessed, and capable of delivering complex distributed systems across the operating system, identity, AI, and desktop platform space.

Communicate development, quality, operations, and system performance to senior leadership. Establish metrics, mechanisms, and reporting cadences that give leadership confidence in delivery health, from weekly execution reviews to organization-level goal reporting.

Own and continuously improve all operational metrics and automation for your team's software. Drive engineering excellence through instrumentation, automated testing, and pipeline-based deployment so every change ships through automation, with the goal of eliminating manual deployment toil and shipping features simultaneously across Windows and Linux.

Execute against project plans and delivery commitments, managing the day-to-day activities of the engineering team in an Agile/Scrum environment.

Establish a culture fueled by customer-obsessed innovation and engineering excellence. Foster an environment where builders think big about the agentic era, experiment boldly with AI-powered capabilities such as conversational setup, natural-language troubleshooting, and AI-assisted image and fleet management, and hold themselves to the highest standards of security, performance, and code quality.

Raise the bar on the customer self-service experience so operating-system breadth, safe automatic updates, and reliable provisioning are delivered without imposing an operational tax on the customer, the team, or the agent workflows running on the desktop.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- 3+ years of Software Engineer, Software Developer, or related occupational experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually