Area Manager, FC Dock

The Area Manager is responsible for driving continuous improvement, process standardization, and operational excellence across all functional areas of the fulfillment center. This role leverages Lean and Six Sigma methodologies to identify and eliminate defects, reduce variability, and improve safety, quality, and productivity outcomes. The ACES Manager partners closely with Operations, Safety, Quality, and HR teams to build a culture of data-driven decision-making and sustainable process improvement.

Key job responsibilities
Continuous Improvement & Kaizen
Lead and facilitate Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA functions

Drive adoption of Lean tools (5S, visual management, standard work) on the floor

Achieve measurable year-over-year improvements in productivity, quality, and cost metrics

Defect Elimination & Root Cause Analysis
Own the site defect elimination pipeline; manage projects from identification through verification of effectiveness

Partner with process engineers and operations leaders to implement corrective and preventive actions

Standard Work & Process Audits
Develop, deploy, and maintain standard work documentation for all critical process paths

Conduct regular Gemba walks and layered process audits to ensure compliance with SOPs

Coach and train associates and area managers on standard work adherence and problem-solving techniques

Drive audit finding closures and escalate systemic non-conformances to leadership

Metrics & Reporting
Own site-level ACES metrics dashboard including DPMO, cycle time, first pass yield, and process capability indices
Prepare and present weekly/monthly ACES business reviews to site leadership
Benchmark against network best practices and drive adoption of successful initiatives from other FCs

Stakeholder Management & Coaching
Build strong partnerships with Operations, Safety, Quality, RME, and HR teams

Basic Qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

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