Delivery Practice Manager, AWS Industries, Professional Services, AWSI

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector
The Delivery Practice Manager (DPM) for AWS Strategic Industries (AWSI) is a key people management role within the Professional Services (ProServe) India Delivery team. They play a crucial role in delivering global migrations, modernizations and/or AI-enabled delivery teams ensuring we are able to meet our customer objectives. They work in close collaborating with the Sales team and cross-organizationally. The DPMs ensure successful project delivery by leading a team of Delivery Consultants and Engagement Managers, fostering long-term customer relationships. while supporting enterprise customers through transformative IT projects. They combine strong people leadership skills with deep technical expertise.

To achieve the desired outcomes for this role, DPM’s must be comfortable (1) managing a team of ProServe Delivery Consultants and Engagement Managers, and (2) supporting AWS enterprise customers through a variety of transformative projects. DPMs bring diverse people leadership experience gained within an IT and/or Management Consulting background and knowledge of industry IT. They leverage this credibility as a strategic advisor to sellers, customers, and partners. They can craft an innovative, forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help our customers lead the changes to IT strategy, policies, processes, people, governance and partnerships.

DPMs are responsible for building and managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. They routinely engage with Director, C-level executives, and governing boards. They are responsible for opportunity capture and driving engagement delivery. They work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. DPMs are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.

Key job responsibilities
Engage customers - collaborate with AWSI sales managers to develop strong customer and partner relationships and build a growing business and influence global decisions from India, driving AWS adoption in key markets and accounts.
Deliver consulting engagements – that can span from short on-site projects proving the value of AWS services to massive cloud migration projects that include the movement of thousands of applications and the automation of the cloud infrastructure to house them.
Coach and teach - collaborate with AWS Global Accounts sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
Deliver value - lead high quality delivery of a variety of customized engagements with partners and Global Accounts customers.
Lead great people - attract top technology talent to build high performing teams of consultants with superior technical depth, and great customer relationship skills.
Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
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Work/Life Balance
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Basic Qualifications

- 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- 3+ years of direct people management leading a team of consultants experience
- 5+ years of IT consulting/management with IT Transformation in customer-facing roles experience
- Experience with software development life cycle (sdlc) and agile/iterative methodologies
- Experience in enterprise architecture including virtualization technologies & distributed architecture
- Bachelor's degree in Computer Science, Math, or a related field

Preferred Qualifications

- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Experience with customer relationship management, especially C-suite level customer engagement
- Experience with design of modern, scalable delivery models for technology consulting services
- Experience architecting/operating solutions built on AWS, or experience implementing a cloud-based technology solution

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