Account Manager I, Transparency

Are you passionate about driving innovation in brand protection while continuously improving processes and tools? Amazon Transparency is seeking for Mass Account Managers to join our pioneering team that has successfully scaled solutions across our own region and globally. In this role, you'll have the unique opportunity to work directly with brands to identify gaps, develop improvements, and enhance self-service tools that impact approximately 52% of the protected territory in the North America region.

This position offers the perfect blend of strategic innovation and practical problem-solving. You'll collaborate with Small-Medium Brands to understand their needs, experiment with new approaches to established processes, and provide valuable feedback that drives meaningful change. If you're looking for a role that combines stability with continuous learning and personal development, where your strategic thinking and organizational skills will directly contribute to both your growth and the success of our brands, this is the opportunity for you.

Key job responsibilities
- Coordinate delivery of account management activities for straightforward brand relationships aligned with team goals, applying best practices to provide recommendations that drive actions based on shared objectives
- Audit, monitor, and review business performance for assigned brands protected with Transparency, identifying patterns and updating plans to ensure actions remain optimal for delivering shared goals
- Innovate and experiment with new approaches to established processes by listening to brand needs, identifying gaps in existing workflows, and providing feedback to improve self-service tools and operational efficiency
- Collaborate with operation teams and cross-functional stakeholders to resolve roadblocks, drive problem resolution, and ensure clear communication of progress and outcomes to the right audiences
- Contribute to the development of playbooks and standard operating procedures while researching technical and operational details to develop insights that represent brand perspectives in discussions

A day in the life
Your day begins with checking updates on operational tasks for brands already protected with Transparency, but the majority of your time is dedicated to innovation and discovery. You'll experiment with new approaches to established processes, testing ideas and observing outcomes. Each day brings opportunities to interact with brands, uncover improvement areas, and provide feedback that shapes our tools and processes. This journey of continuous learning allows you to balance routine monitoring with creative problem-solving and strategic thinking.

About the team
The Transparency SJO based team brings together professionals representing a wide range of backgrounds. Since the team's establishment in 2022, we've pioneered innovative tools and processes that have been successfully scaled throughout the North America region and worldwide. Currently managing the Small-Medium Brands territory We impact approximately 52% of the entire protected territory in NA. Our team operates on a fundamental principle: we win as a team or we fail as a team.

Collaboration is at the heart of everything we do. We build our strength through deep knowledge, understanding, and respect for each person's unique contributions. This inclusive environment fosters innovation and excellence, creating a strong unit where every team member's voice matters and where continuous learning drives our success.

Basic Qualifications

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
- Knowledge of Lean Six Sigma concepts and best practices

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.