Data Center Cluster Operations Leader

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. AWS is growing rapidly, and we are looking for a Senior Manager to join our expanding Infrastructure Operations team.

The Senior Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing department heads who own data center facility infrastructure including the operational availability of mechanical, electrical and plumbing systems. The pace, scale, and growth of Amazon’s data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level, Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it.

The ideal candidate for this role will understand data center IT infrastructure, data center facilities infrastructure and understand how the two coexist.

If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software/hardware, and network engineers, supply chain specialists, security experts, engineering technicians, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Hiring, managing, and developing the operations management team including facilities managers, chief engineering managers and engineering operations technicians.

Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.

Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the entire mechanical/electrical/plumbing infrastructure to facilitate the daily operation.

Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management.

Vendor management of colocation data center services providers, if required, to meet or exceed contracted performance SLA’s.

Oversight of a preventative maintenance system and the adherence to schedules, evaluation and performance of our infrastructure supporting the data center operations.

Experience in successful insourcing and/or outsourcing specific maintenance task balancing internal skillsets with frugality.

Safety, security, and availability incident response, incident management, and incident resolution.

Continuous improvement of operational processes, procedures, methods, and tools.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Bachelor's degree or above in Engineering, Computer Science, or a related field
- Experience in delivering design solutions for projects of large scope and complexity
- Experience managing large teams across multiple locations and languages, or experience as an acting operations manager
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- 5+ years of analytical, quantitative, communication, and presentations experience
- 10+ years of relevant work in a data center or other critical environment experience

Preferred Qualifications

- Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, MANSFIELD - 170,000.00 - 265,000.00 USD annually