Site Lead, AMZL Operations

Amazon Last Mile (AMZL) is looking for a motivated, customer-obsessed leader to join our team as a Site Leader at one of our Delivery Stations in India. In this role, you will be responsible for managing the end-to-end operations of a delivery station, covering both Under the Roof (UTR) and Over the Road (OTR) functions to ensure every package reaches the customer safely, on time, and at the lowest cost.

What you'll do:

You will lead a team of Team Leads, Delivery Associates, and warehouse associates to execute daily station operations — from package inbound, sort, stow, pick, and stage inside the station, to route dispatch, real-time delivery monitoring, and last-mile execution on the road. You will own station-level performance across safety, quality, productivity, and delivery promise metrics including On-Time Performance, Delivery Success Rate, speed, and costs. You will manage relationships with 3P Partners DSPs, oversee fleet readiness across a mix of 2W, 3W, and 4W vehicles, and drive route optimization to maximize productivity. You will be responsible for labor planning, shift scheduling, and capacity alignment to daily and seasonal volume curves — including peak events such as Great Indian Festival and Prime Day.

Beyond daily execution, you will drive continuous improvement initiatives, conduct root-cause analysis on delivery defects, lead daily and weekly business reviews, and implement standard work across all processes. You will own associate engagement, safety culture, onboarding, and talent development at your station. You will navigate India-specific operational challenges including address ambiguity in dense urban zones, COD reconciliation, contingency-related disruptions, and serviceability expansion in collaboration with city logistics teams.

What we're looking for:

We are looking for someone who thrives in a fast-paced, ambiguous environment and can balance tactical, on-the-ground execution with data-driven decision-making. The ideal candidate has experience managing large teams (50+ associates), a strong bias for action, and a track record of delivering results in logistics, supply chain, e-commerce, or retail operations. You should be comfortable working across shifts, including early mornings, late evenings, and weekends as required by operational needs.

Basic Qualifications:
1. Bachelor's degree in any discipline
2. 3–5 years of experience in operations, logistics, warehousing, or supply chain management
3. Experience managing frontline teams and driving performance through metrics
4. Strong analytical skills with proficiency in Excel and data interpretation

Preferred Qualifications:
1. MBA or equivalent postgraduate degree
2. Experience in last-mile delivery, e-commerce fulfillment, or quick commerce operations
3. Knowledge of Lean, Six Sigma, or Kaizen methodologies
4. Familiarity with fleet management, route planning, or DSP/3PL partner management
5. SQL proficiency for data deep-dives and reporting

Basic Qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.